Technical Support Advisor
- Employer
- Fireco
- Location
- Hove, East Sussex
- Salary
- Up to £40K / year depending on experience
- Closing date
- 11 Sep 2019
View more
- Sector
- Construction, Building Services, Electrical & Plumbing, Property , Skilled Trade, Engineering
- Function
- Call Centre, Customer Service, Health & Safety
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
We are looking for a new addition to our Customer Support team who has fire alarm systems or alarm panel experience, to broaden the knowledge to support our end-users and customer base.
Key responsibilities
- Provide technical support to all interested parties on all matters relating to the operation of Fireco products and systems.
- Provide in-depth technical support for Fireco radio products and fire-panel/alarm system integrated to external and internal customers.
- Provide on-going support to a team of Field Service Engineers.
- Support production of customer-facing documents from technical knowledge and end-user angle.
The role will primarily be providing support over the phone. This role would probably suit a field-based fire alarm / fire system engineer looking for an office-based role. For the full job description please ask.
Required experience
- 5+ years in a technical customer support role
- Demonstrable knowledge of fire alarm systems and technologies.
- Driving licence
- Preferred field-based technical experience
- Preferred experience of software integration and management system (i.e. fire, intruder, access control, or similar)
Company
Fireco are the UK’s leading manufacturers of wireless fire safety equipment, with products including Dorgard and Deafgard.
Located in Brighton, Fireco has been supplying a number of industries throughout the UK with wireless safety equipment to help incase of fire.
Dorgard is designed to safely hold open a fire door and automatically release the fire door upon the sound of the fire alarm. Dorgard has a small sound sensor that listens for any continuous sounds above 65 decibels, once alarm sound has been detected the door will release, after 14 seconds, allowing the door to close under the pressure of the overhead door closure.
We supply simple and trusted solutions to your common fire safety problems. With solutions that are easy to use and quick to install, Fireco can help you make compliance with fire safety regulations easy.
To find out more about us, click below:
We are currently not hiring, but if you'd like to join Fireco, we'd love to hear from you. Please get is contact with us here!
Follow Us:
- Website
- https://fireco.uk/
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