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Customer Service Advisor

Employer
Pier Recruitment
Location
Shoreham-By-Sea, West Sussex
Salary
£18000.0000 - £24000.0000 per annum + Bonus, Holiday and Pension
Closing date
9 Sep 2019

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Sector
Technology, Telecoms
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Job Details

Are you passionate about customer service? Do you want to work for a successful and growing company?

I am recruiting for a Customer Service Advisor on behalf of my reputable client based near Shoreham-by-Sea.

You will be ideally starting in July and, although you do need customer service experience, full training and support will be given.

This is a fantastic time to join this thriving and successful company who are market leaders in their industry and growing from strength to strength. You will be working within a dynamic and friendly team and there are opportunities for progression. You will also be working in new, modern offices with an onsite subsidised canteen, and have benefits such as reduced gym membership, cycle to work schemes, Perkbox and many others.

Hours: 9.00am - 5.30pm
Location: Shoreham by Sea
Salary: £18,000-£24,000 depending on experience

You will be representing the company and providing exceptional customer service.

Key duties;

  • Managing phone calls and emails from customers
  • Dealing with queries and complaints
  • Working to SLA's
  • Updating the company CRM system with all conversations and customer data
  • Escalating any issues where necessary
  • Liaising with various departments to investigate and resolve any complaints


You must be a confident and professional individual who can demonstrate patience, organisation, strong listening skills and excellent communication skills. To be considered for this role, you must also have a proven track record of providing excellent customer service, be able to prioritise and also have strong IT skills.

Please apply today or call Daisy at Pier for more information.


Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

Company

Founded in 2012, Pier Recruitment is a bespoke recruitment agency designed to bring service back in to the industry – something which has sadly been neglected in recent years!

We are interested in your career, what you really want to do and how you want to progress. We understand that people need change, they need to grow and develop, and sometimes they need to move in to a completely different industry sector. Whether it’s a permanent, temporary or contract position you are looking for – we will find it for you!

Pier Rec

To find out more, click below:

 

Company info
Website
Telephone
01273 874154
Location
Intergen House
65-67 Western Road
Hove
East Sussex
BN3 2JQ
GB

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