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Relief Shop Manager

Employer
Martlets Hospice Volunteers
Location
Brighton and Hove
Salary
£22,440 per annum
Closing date
3 Sep 2019

View more

Sector
Retail
Function
Customer Service, Management , Sales
Contract Type
Permanent
Hours
Part Time

Job Details

With your excellent communication skills and relevant retail experience you will make a real difference by helping to raise vital funds for the Martlets Hospice.

This is a fantastic opportunity to join a well-respected local charity, and in this exciting role you will work across our network of charity shops throughout Brighton and Hove and beyond to maximise shop sales and profits and deliver excellent customer service.

Main Duties Will Include:

  • Working flexibly across all our shops based on changing monthly rotas
  • Managing retail operations across all our shops, including opening and closing, stock management, merchandising, sales, service, and security
  • Ensuring high standards of customer service, and achieving sales targets whilst keeping costs within agreed budget
  • Implementing and actively supporting promotions and campaigns as directed
  • Maintaining high standards of presentation throughout the shops at all times
  • Actively encouraging donations and maximising sign-ups to Gift Aid
  • Managing volunteer/staff recruitment as an on-going process

Key Skills Required:

  • GCSE level or equivalent in English and Maths
  • Retail sales experience in a management or supervisory position
  • Experience of leading a team of staff and/or volunteers
  • Able to communicate clearly in person and in writing with the public and staff/volunteers
  • Numerate and competent in dealing with and analysing sales figures
  • Experience of cash handling and adherence to financial regulations and policies
  • Competent in the use of EPOS systems
  • Experience of stock control and visual merchandising with a flair for attractive shop displays
  • Willing to work variable hours, including evenings and weekends as agreed

Company

Brighton has a long history of high-quality care for the dying, provided by charitable/philanthropic organisations. In 1935 the Tarner Home was established which, through a generous endowment, provided care to the seriously ill who could not afford private nursing home fees. On a similar basis, Coppercliff (which later became Coppercliff Hospice) came into existence in 1967, the same year that St Christopher’s Hospice opened under the leadership of Dame Cicely Saunders.

At the time, these two organisations were unique in the fact that as charities, they could provide their services at a cost affordable to everyone. Over the years, medical conditions became more complex and it was becoming impossible to meet patient’s needs from the restricted facilities of converted houses.

The purpose-built Martlets opened in 1997. The staff and services were formed from the merger of 3 separate charities: Coppercliff Hospice, Tarner and MacMillan Day Hospice; hence the 3 birds in the logo. A Martlet is a mythical heraldic bird which is thought to represent swallows. They are seen in the Sussex County crest and the Sussex County Cricket Club emblem. They are shown in flight with open wings and without feet, possibly because of the old belief that the swallow could never land. This reflects the Martlets ethos that we are perpetually in flight, never resting, always responding.

In 1997, the Martlets services consisted of 18 beds, with the Day Hospice opening 6 months later. Five years later the highly-valuable Hospice at Home service was established and 10 years after opening we launched Martlets Care, a commercial domiciliary care company providing quality care in the home and also providing a sustainable income stream for the hospice.

Since opening, the Martlets has benefitted from three major grants (exceeding £1.2 million pounds) from NHS England. These funds have enabled us to ensure that we can adapt to meet the changing needs of our patients and their families through the refurbishment and extension of our facilities.

Across the hospice services, over 25,000 local people have been cared for and/or supported since 1997.

Company info
Telephone
01273 273400
Location
170 South Coast Road
Peacehaven
BN10 8JH
GB

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