When you think of government technology what do you imagine? Months to assemble IT requirements, years to build services, and not a customer in sight? The truth couldn’t be more different. 

At HMRC we are already one of the most digital organisations in the UK. We have one of the largest data sources and we're creating a world-class IT function. 

With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge. Operating on a stage this big would faze many, and it is not for everyone. But, for those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. 

Here in HMRC’s Chief Digital & Information Group (CDIO) we’re increasingly delivering in-house through our growing network of digital delivery centres – hi-tech, state-of-the-art facilities across the UK. 
We’re removing our dependence on data centres, as we increasingly virtualise our estate. We’re fundamentally restructuring the way we look after our IT and the way we work with partners across our ecosystem. But it’s not just about the tech. We’re building a deep understanding of our customers, working in agile ways, and implementing a DevOps approach. 

We focus on our people, with clearly defined career pathways that are rewarding, fulfilling and achievable. We have flexible ways of working to help everyone manage their own work/life balance. And we’re creating an authentically diverse and inclusive workplace where everyone feels able to bring their whole self to work. 

This is your opportunity to join us!

Job descriptionSAP Enterprise Services are a delivery team within HMRC and is involved with many high-profile changes that directly contribute to HMRC’s wider transformation ambitions. Our remit includes ownership of HMRC’s SAP service applications, having responsibility for financial management, governance and performance. The team also manages licence requirements for SAP services, ensuring optimum value for money. 

This is an exciting time to join our Senior Business Analysis team within SAP Enterprise Services at HMRC, with a range of new strategies and business transformation being undertaken across the organisation. 

As a team we contribute to these initiatives which make a difference to our 45 million individual and 4.9 million business customers. 

In this role, you will be responsible for providing a breadth of professional business analysis services, supporting on initiatives, for everything from large scale technology changes (e.g. an ERP implementation) to small business process improvements (e.g. identifying and resolving inefficiencies in a business process). 

We have a strong team ethos of continual self-improvement where knowledge and experience are openly shared, so active contribution to the team and supporting its ongoing development is an essential part of the role.

ResponsibilitiesAdept at stakeholder management, focussed and with a passion for getting it right for our customers, you will be an accomplished senior business analyst who is able to consider and apply the right approach and techniques to ensure the delivered outcomes meet the business requirements. 
Senior business analysts engage with SAP functional leads and leads across the business to help define the benefits, business outcomes and new capabilities required by the potential initiatives. They further define and detail scope and provide assistance with design and sequence of change. 

Your responsibilities will include: 

• Defining the benefits, business outcomes and capability statements. 

• Guiding and supervising business analysts undertaking work on initiatives and change proposals. 

• Facilitating workshops and interventions to drive the capture of business, functional, technical and operational requirements, SAP solution options and solution designs. 

• Working with senior engagement portfolio leads to develop and communicate the SAP Framework of tools and guidance to be used by the SAP ES business analysis team. 

• Ensuring business requirements are kept in alignment with the SAP ES SAP process/services model. 

• Developing an understanding of specific SAP functional domains and building knowledge of business operations, business processes and systems within a specific business function (Taxes /Finance/HR). 

• Helping to drive business improvements by identifying improvement opportunities and assessing the benefit of the initiatives to be implemented. 

• Identifying potential business process changes that drive efficiency and benefit. 

• Maintaining a focus on quality and benefits throughout programme/project life cycle including benefits definition and realisation, reuse of code and escalation of non-SAP standard solutions. 

• Line and work management of a team of Business Analysts. 

Further Information 

The following skills and experience are essential: 

• Considerable professional working, business analysis experience with a strong track record in delivering the full spectrum of quality analysis outputs that ensure delivery of projects to cost, time and quality ensuring flawless execution and full extraction of benefits. 

• Considerable experience of the project/dev lifecycle across Waterfall and Agile methodologies. 

• The ability to take a conceptual business idea and via structured methodologies elicit requirements and functional specifications. 

• Experience of designing change projects which align to both the hard and soft elements of the organisation e.g. strategy, process, systems, structure, values, behaviour, skills and ability to transfer knowledge and techniques. 

• Excellent relationship management skills with significant experience of dealing with internal, external stakeholders and third-party suppliers at all levels. 

• Excellent communication and facilitation skills, to challenge conventional thinking and encourage business managers to identify and adopt process improvements. 

• Ability to converse with and question stakeholders and users at all levels with confidence in order to arrive at a clear unambiguous view of issues and opportunities. 

• Must have resilience to keep working with the business to resolve issues and overcome barriers to change. 

• Strong commercial acumen. 

• Ability to work under pressure in a fast paced and evolving environment, bringing a sense of clarity to uncertainty to conflicting priorities. 

• Ability to broker pragmatic solutions that strike the right balance between competing requirements. 

• Must be prepared and able to travel in the UK (this may for short periods of time involve frequent overnight stays). 

Desirable: 

• BCS Foundation Certificate is desirable. 

• Knowledge of SAP is desirable. 

• Line management experience is desirable.