With your excellent communication skills and drive you will make a real difference by helping to raise vital funds for the Martlets Hospice. This is a fantastic opportunity to join a well-respected local charity, and in this exciting role you will maximise profits, build on an already great local reputation, and deliver excellent customer service.

Main duties will include:

• Managing all aspects of the retail operation in these locations, including opening and closing the shops, stock management, merchandising, sales, service and security
• Achieving sales targets whilst keeping costs within agreed budget
• Ensuring a high standard of customer service, in line with Martlets agreed standards, to further enhance the reputation of Martlets Hospice
• Implementing and actively supporting promotions and campaigns as directed
• Maintaining high standards of presentation throughout the shop, creating a commercial, attractive and welcoming sales environment that maximises footfall and sales conversion
• Actively encouraging donations of saleable stock and to ensure donations are handled efficiently
• Maximising sign-ups to Gift Aid and to ensure all gift aided stock sales are captured at point of sale
• Maintaining a consistent approach to pricing in store, in line with the agreed Martlets pricing policy
• Managing volunteer/staff recruitment as an on-going process

Key Skills required:

• GCSE level or equivalent in English and Maths
• Retail sales experience in a management or supervisory position
• Experience of leading a team of staff and/or volunteers
• Experience of providing outstanding levels of customer care
• Able to communicate clearly in person and in writing with the public and staff/volunteers
• Numerate and competent in dealing with and analysing sales figures
• Experience of cash handling and adherence to financial regulations and policies
• Competent in the use of EPOS systems
• Experience of stock control and visual merchandising with a flair for attractive shop displays
• Proven ability to motivate staff/volunteers and drive sales as a result
• Awareness of health and safety regulations
• Empathy for the work of Martlets and ability to show care and compassion for those connected to Martlets patients
• Willing to work variable hours and across other Martlets shop locations, including evenings and weekends as agreed
• A good level of fitness and strength to be able to fulfil the physical demands of the job