Skip to main content

This job has expired

Customer Service Apprentice

Employer
Sussex Skills Solutions
Location
Eastbourne, East Sussex
Salary
£170 per week
Closing date
20 Sep 2019

View more

Sector
Apprenticeship
Function
Apprenticeship
Contract Type
Apprenticeship
Hours
Full Time

Job Details

Vacancy description

The main tasks will include:

  • To assist in the day to day running of the store alongside existing team members.
  • Assisting customers with purchases.
  • Booking in of repairs on a variety of devices, as such, a basic level of technical knowledge would be required although training will be provided.
  • Diagnosing common faults and provide recommendations based on the businesses repair options.
  • Assisting customers over the phone, both with sales and repairs. 

Working week

09:00 – 18:00 Monday – Saturday and 10:00-16:00 Sundays and Bank Holidays. Applicants will work 5 days a week and within a retail environment should be flexible with working weekends if/when required.

Total hours per week: 40.00 Weekly wage £170.00

Expected duration: 13 months

Possible start date: 01 Oct 2019

Apprenticeship level:Intermediate Level Apprenticeship

Requirements and prospects

Desired skills

The essential skills for the role include:

  • A good telephone manner
  • Basic technical knowledge
  • The ability to troubleshoot 

Personal qualities

The essential personal qualities for the role include:

  • Confidence talking to customers
  • A good telephone manner
  • An eagerness to learn and an ability to retain new skills
  • A passion for technology 

Desired qualifications

There are no essential qualifications for the role however the successful applicant will have to complete a Maths, English and ICT assessment on the computer to check that you are at a high enough level to complete the apprenticeship. 

Future prospects

Full time employment is offered at the end of the apprenticeship.

Things to consider

  • £4 per hour, £170 per week is the starting wage.
  • The Laptop Station is located next to the train station.
  •   28 Days Paid Holiday. PerkBox – access to 100’s of special offers & discounts, including, free phone insurance, discounted cinema tickets and theme park tickets. Discounts at restaurants and shops.
  • One day per week you will study at East Sussex College, in Eastbourne as part of the day release program.  

About the employer

Laptop Station

http://www.laptopstation.co.uk

Description

Laptop Station has been trading for over 10 years as a retail business specialising in the sales and repairs of laptops, pc’s, phones and accessories.

A rapidly expanding online business selling refurbished laptops across Europe has created a position within the company.

Laptop Station has a busy but relaxed culture within its current team of 6. Previous Apprentices have gone on to become Managers and we are looking to build a strong core team as we expand the business.

Address

Unit 23-24

Eastbourne

BN21 1BD

Training provider

Training to be provided Apprenticeship Certificate (Pass or Distinction) Customer Service Level 2 Diploma (optional) Level 1 Functional Skills in Maths and English (equivalent to GCSE grade D-E or level 3-2) unless exempt Apprenticeship standard Customer service practitioner

Training provider

EAST SUSSEX COLLEGE

Company

Bringing an innovative approach to the delivery of apprenticeships and employer-focused skills training in the South East, East Sussex College Group is a joint venture between Sussex Downs College and Sussex Coast College Hastings.

East Sussex College Group is an apprenticeship and skills training specialist serving the whole of Sussex.

Did you know?

East Sussex College Group is a working partnership between Sussex Coast College Hastings and Sussex Downs College, and since launching, has worked with a number of businesses in the South East to help them utilise funding streams and create their own internal training programmes.

Plus, by drawing on decades of experience and expertise from staff at both colleges, East Sussex College Group is able to successfully match the right apprentice in a role that is right for the business and the individual.

SSS [square]

 

If you would like to find out more about how East Sussex College Group can help you, please get in touch on 030 300 39777, info@sussexskillssolutions.co.uk or at: www.sussexskillssolutions.co.uk

 

 

 

 

Company info
Telephone
030 300 39871
Location
ECAT House
Cross Levels Way
Eastbourne
BN21 2UF
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert