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Customer Service Advisor

Employer
Smartsearch Recruitment
Location
Littlehampton
Salary
£20000 - £23000/annum
Closing date
11 Oct 2019

View more

Sector
Business
Contract Type
Permanent
Hours
Part Time
Customer Service Advisor, Based in Littlehampton, Salary £20-23k + training and development support

We have an exciting opportunity for a Customer Service Advisor to work for a property management company in Littlehampton. Applicants will ideally have experience within a Customer Service related role. Experience as a Lettings Administrator or from within property management or housing would be an advantage but is by no means essential.

Customer Service Advisor Key Duties:

Handling incoming telephone calls and e-mails, transferring or referring to other departments as appropriate, ensuring a high level of customer service at all times.
Arranging repairs to managed properties as appropriate, liaising with contractors for estimates, updating Qube database with jobs, checking financial position of property before proceeding with works, raising works orders, monitoring progress of job using Qube, chasing contractors as necessary and handling invoices once received.
Loading invoices for both routine maintenance and specific works onto Qube database for approval, ensuring correct allocation against property, fund and heading.
Collating and issuing circulars for distribution to Leaseholders and generally assisting the Property Managers as necessary
Organise and control property keys, ensuring that keys are labelled clearly, on the correct hook and are signed in and out by contractors.
Handling simple breaches of the lease such as noise complaints, parking violations and leaking overflows and writing appropriate letters to leaseholders, taking advice from senior staff where required. Ensuring that the lease terms are referred to and quoted in the correspondence.
Handling utility bills for managed properties, ensuring that they are accurate and then processing these for payment through Qube
Monitoring the weekly planning lists for any new applications submitted on managed estates or to identify potential new business opportunities.
Arranging annual Landlord Gas Safety checks on any communal boilers, ensuring compliance with regulations
Provide front of house reception cover
Generally assisting management with anything else that the business requires.
Candidate Requirements:

Ideally have experience in a customer service advisor role
Experience as a Lettings Administrator, Housing Administrator or from within the property management sector would be an advantage
Good telephone and face to face customer service skills
Good all round administrative skills
Have a good working knowledge of Word, Excel & Outlook and other IT systems.

What’s in it for you?

The company value and promote a positive work-life balance. Providing a balanced, enjoyable career is really important to them, and they work hard to make sure everyone feels a valued part of the organisation.
You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

Workplace Pension

24 days’ annual leave + Bank Holidays (pro-rated accordingly)

Training/further education support

If this sounds like the opportunity that you have been looking for then please apply attaching your CV.

Key words: Part time Accounts Administrator, Credit Controller, Purchase Ledger Clerk.

Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application

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