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IT Support Technician

Employer
The Recruitment Consultancy Ltd
Location
Worthing, West Sussex
Salary
£20000 - £22000 per annum
Closing date
12 Oct 2019

View more

Sector
Technology
Contract Type
Permanent
Hours
Full Time

Our client is one of the country's leading independent co-educational day and boarding schools.

We are recruiting for an IT Support Technician to act as the first line of support for staff, teachers and pupils in the school as well as working alongside the Director of ICT supporting the systems infrastructure.

Responsibilities will include:

  • Administer and troubleshoot the Active Directory 2008/12 Domain in relation to User Accounts, Group Policy, Print Management and other related Network requirements.
  • Supporting and troubleshooting Office 365 for users
  • Provide software support for all Users within the School, such as:
    • Microsoft Office Suite (2016, 2019 and 365) including Outlook
    • Adobe Creative Cloud
    • Sage (Accounting & Payroll software)
    • iSAMS
    • Lightspeed
    • iOS
    • OSX
    • Google Suite
  • Support and troubleshoot the classroom TV's in the School on behalf of Teachers
  • Maintain, replace and troubleshoot the third-party managed photocopying systems across the School
    • 1st line maintenance of the photocopiers
    • Maintain, provision new Users and support Papercut, the School's printing management system
    • Order and replace Toner regularly as required across the School
    • Ensure continuation of service across our printing network
  • Install, diagnose and troubleshoot the School's wide provision of Desktop workstations for Staff and Pupils on a Windows 10 operating system in relation to a domain environment
  • To support the School's laptops and regular maintain/service them
  • Regular checks of the ICT Rooms to ensure systems are working and set up for classes
  • Assist staff with daily requests across the following:o Remote Access to the School network
    • Use of desktop workstations and software
    • Various iPAD applications and systems utilised for teaching at all levels
    • Basic iSAMS support (School's Database)
  • Support and troubleshoot any issues with regards to the Wireless AP's and network
  • Support the internal Proxy and Traffic filters with regards to daily access
  • To liaise with the School's external support company on Infrastructure related matters.

The successful candidate will have:

  • A HND or Diploma in Computing and/or relevant industry experience
  • Knowledge of Microsoft operating systems, Windows 10, Windows Server 2008 R2, 2012 and 2016
  • Knowledge of managing iOS devices
  • Knowledge of OS X and any provisioning or MDM experience an advantage

Knowledge of any/all of the following:

    • Active Directory
    • DHCP
    • DNS
    • Office 2016+ suite
    • Office 365
  • Knowledge of basic networking. Any or all of the following:
    • Firewalls/Port Forwarding
    • QoS
    • VPN/VLAN
    • Proxy servers
  • Expert problem-solving and analytical skills, able to determine the impact of an issue quickly to prioritise further work.
  • Experience in the Education sector is desirable, but not essential
  • Experience of working in a prior technical role, 1st/2nd line support and liaising with different stakeholders regularly
  • Self-motivated and enthusiastic.
  • A flexible individual.
  • Works well in a team environment.

The hours for this role are 8am - 4pm, Monday to Friday and the salary is £20,000 - £22,000pa.

Due to rural location, own transport is essential.

This opportunity is advertised by The Recruitment Consultancy which is operating as an Employment Agency.


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