Duty Manager

Brighton, East Sussex
£22000 - £24000 per annum
18 Sep 2019
16 Oct 2019
Angela Potter
Hair & Beauty
Management , Sales
Contract Type
Full Time

Job Title: Duty Manager

Salary: £22,000 - £24,000 + Annual bonus £4,200

Location: Brighton

Our client is looking to recruit a Duty Manager who will be supporting the Store Manager in managing, controlling and developing the business to maximise sales and achieve agreed sales and profit targets.


Managing/Store Operations

  • Assisting the Store Manager in leading, motivating, guiding and encouraging individuals and teams to achieve sales/profit targets.
  • Recruitment for Cash & Carry Assistants positions in line with policies and procedures.
  • Inducting and training new staff in the store and developing team to full potential.
  • Dealing with unsatisfactory performance.
  • Ensuring all staff are aware of sales goals and targets.
  • Encouraging staff to put forward ideas and suggestions.
  • Regularly communicating relevant staff matters to the Store Manager.
  • Fostering a culture of safety awareness and ensuring compliance with Company Policy and Systems on Health & Safety.
  • The security of premises, stock, cash and computers.
  • Building and car park maintenance.
  • Efficient store administration procedures.
  • Ensuring that all store procedures and systems, as detailed on the Intranet e.g. Till Procedures, Banking, Stock management are carried out/completed as per Company standard.
  • Ensuring that all merchandising/displays/stock/shelves are clean and tidy in accordance with Company standards.
  • Ensuring that effective stock rotation is carried out.
  • Ensuring that all stock coding and pricing are correct.
  • Allocating aisle responsibilities to each team member.
  • Proactively managing the stock system ensuring all team members are fully trained and competent.

Customer Service

  • Ensuring that high levels of customer service are maintained.
  • Ensuring the effective deployment of staff.
  • Seeking and obtaining feedback from customers on service levels
  • Ensuring sales areas are appropriately merchandised
  • Regularly reviewing stock profiles to ensure they meet customer demands and that the store is performing to the Company stock management standards and procedures
  • Ensuring the team is motivated, confident and knowledgeable in delivering the clients brand and vision
  • Ensuring all staff answer the telephone in a polite and courteous manner within the Company guidelines
  • Effectively resolving customer complaints in line with Company policy & procedures.

Sales/Business Development

  • Identifying and generating new business by creating sales opportunities in order to achieve and improve upon sales targets, including exclusive product lines.
  • Understanding and being fully knowledgeable about the market, existing customers, potential customers and the activities of competitors.
  • Initiating local promotional activity.
  • Establishing and developing good relationships with key customers & colleges.
  • Obtaining feedback on sales initiatives and customer service and putting forward ideas to improve the business and overall sales.
  • Maintaining Company merchandising and presentation standards (Visual Thinking).
  • Promoting the Privilege Points Scheme.
  • Developing sales of salon furniture and assisting with the care and maintenance.
  • Supporting the Store Manager in ensuring the full salon design service is offered to customers and to follow up on any quotes and leads.
  • Promoting and selling customer training courses and special events.

For more information please contact Stacey Croucher at Clearline Recruitment.

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