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Claims Recovery Negotiator

Employer
Hastings Direct
Location
Bexhill-On-Sea, East Sussex
Salary
Negotiable
Closing date
25 Oct 2019

View more

Sector
Finance, Insurance
Function
Negotiator
Contract Type
Permanent
Hours
Full Time

Job Details

Hastings Direct, Claims Recovery Negotiator

We are looking for a Claims Recovery Negotiator to work within our Claims Team, based in our Bexhill office. You will process new and existing claims through negotiation with all interested parties to achieve settlement.

The Role
· Communicating via telephone (incoming and outbound calls) and written correspondence with policyholder, keeping them updated of all material developments, witnesses, salvage and vehicle recovery companies, engineers, insurers, uninsured loss companies, hire companies, audio suppliers, vehicle repairers, solicitors, compensation recovery unit, Police authorities and third party's in order to bring about resolution of claim.
· Validation of claim ensuring policy is operational.
· Realistic inputting and prompt updating of claims reserves on to IS2000 and Guidewire claims system.
· To make effective use of diary system within IS2000 and Guidewire Claims system in order to maintain proactive approach to claims handling.
·To ensure each claim is dealt with in line with company/departmental procedure/philosophy and within service standards through to settlement stage in line with personal authorities.
·Claims data input work as required using IS2000, Guidwire claims centre, Microsoft Word, Excel and Access.
·Interface with relevant claims units and departments within the company.
· Handling scheme claims within agreed terms and notifying scheme insurer where required.
·To ensure full telephony GOS is met - 80% of calls answered within 20% and less than 5% overall abandonment.

Recovery

As General plus:
·To ensure each claim is dealt with in line with company/departmental procedure/philosophy and within service standards through to settlement stage in line with personal authorities
·Maintaining portfolio by dealing with telephone calls, incoming correspondence and diary to ensure case is up to date.
·Investigating liability where required, by telephone enquiries, accident report forms, instructing accident investigators, applying for police reports or any other necessary investigations.
·Making decisions on liability, admitting or disputing.
·Instructing and liaising with appointed agents for foreign claims
·Instructing, under direction from Line Manager, In House Legal Team or Panel Solicitors (in accordance with department procedures) where proceedings issued and liaising with the same to progress case to settlement or trial.
·To identify, through use of specific identification criteria, and refer to the Specialist Claims Unit in which fraud is suspected.
·Complaint handling
·Processing incoming payments from; TPI,TPR,TPS or any other interested party.
·To identify, through use of specific identification criteria, and refer to the Specialist Claims Unit in which fraud is suspected.
·Ensure that you (and any direct reports) are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.
·Ensure completion of all training as mandated by the company and regulated by the FCA.
·Ensure that direct reports and self, achieve and demonstrate levels of competence required to fulfil job requirements

This list is neither exclusive nor exhaustive and there may be other duties, within the remit of this position, required of the job holder from time to time. The Company reserves the right to alter this job description and will do so after consultation with the job holder.

We're looking for someone who has:
·Basic IT and inputting skills, essential for data entry on to IS2000 and Guidewire
·Microsoft Excel, Word and Access desirable.
·Telephone based work experience desirable, along with excellent problems solving skills coupled with a proactive approach to work.

About us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues.

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

  • Competitive basic salary
  • Up to 5% bonus earning potential 25 days holiday plus bank holidays
  • Life assurance
  • Competitive pension
  • Flexible benefits - buy or sell holidays
  • Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks -

Company

Founded in 1996 in Bexhill-on-Sea, East Sussex, we’re one of the UK’s fastest growing general insurance providers, offering a full range of car, van, bike and home insurance products.

It’s our attitude and the way we run our business that makes us different. Our data driven, digitally-focused business model enables us to remain agile, price effectively and to deliver refreshingly straightforward service and products for customers. All of our actions are based on our 4Cs way of doing things. We focus on getting it right for our colleagues, customers, company and community. It’s our colleagues who help drive our growth, so we give them all the support, training and development they need, as well as scope to tell us how they feel about life at Hastings Direct.

It’s a dynamic, flexible, fun and constantly changing environment, so it takes a certain kind of individual to thrive here - just ask any of our 3,400 colleagues. If you’re clearly a Hastings Direct person, you’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way!

To find out more about us, click below:

 

Company info
Website
Mini-site
Hastings Direct
Location
Conquest House
Collington Avenue
Bexhill on sea
East Sussex
TN39 3LW
GB

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