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Operations Support Operative - 3 Months Contract

Employer
Hermes
Location
Crawley, West Sussex
Salary
19,011
Closing date
9 Nov 2019

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Sector
Business
Contract Type
Fixed term
Hours
Full Time
As a business, Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more and Be customer obsessed. We run our business by these values and they are reflected in all of our roles.

Job purpose:
The Operations Support Operative is the front line ambassador in issue resolution. They work with both the Field Team and Couriers in order to deal with all escalations/enquiries in a professional and timely manner.

About the role:
  • Based in our main depot, the Operations Support Operative works with the Customer Service Team to ensure a quick and informative resolution to all enquiries.
  • Ensuring professional and accurate investigation data is provided on pending enquiries, to assist end customers and clients with resolving their delivery issues.
  • Dealing with all enquiries/escalations within a 48 hour time frame by providing excellent customer service and by liaising with Couriers and Contractors respectfully and in line with the code of conduct. 
  • Assisting the Field Team with any operations and administrative tasks as required.
This is to work on a 3 months fixed term contract over the Christmas period.

Requirements:
  • Previous customer service and complaints resolution experience, ideally gained within a similar or a contact centre environment
  • The ability to think on your feet and come up with solutions to problems
  • Flexible and adaptable approach
  • The ability to work well under pressure
  • A helpful attitude and empathetic approach
  • The ability to work independently and within a team
  • First class organizational skills
Benefits:
  • 22 days holiday entitlement
  • Pension plan
  • Opt in benefits
“To all recruitment agencies: Hermes does not accept agency resumes. Please do not forward resumes to our jobs alias, Hermes employees or any other organisation location. Hermes is not responsible for any fees related to unsolicited resumes.”

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