Client

Local Authority within East Sussex

Location

Eastbourne, BN21

Department

Adult Social Care

Length

3 months

Hours

37hr per week (8.30am-5pm Mon-Fri)

Pay Rate

£10.34 p/h PAYE

Job Title

Administrative Support Officer-Data Analysis

Job Purpose

To provide admin support to the Supply Management team and assist in the management of information relating to the care and support market in East Sussex.

To contribute to meeting team priorities as required and carry out discrete pieces of work when needed.

Description

Act as central point of contact for operational staff and providers as designated, recording information clearly to pass to appropriate departmental staff in accordance with procedures.

To provide administrative support to the Supply Management team in the execution of their duties as required.

To provide a coordinated administrative and clerical support to ensure a responsive service to both internal and external customers including answering telephones, photocopying, filing, updating resources, distributing post and sending out forms or other documents as required.

To analyse and review data received, appropriately identifying non-compliance issues or deterioration in quality and escalating according to procedures and based on risk factors.

To manage the distribution and receipt of any internal and external satisfaction surveys or other stakeholder (e.g. clients, operational staff) requests for information, initiating follow up action as required ensuring a sufficient return rate. This will include telephone surveys, postal surveys, and surveys via electronic communication.

Ensure all relevant Supply Management paperwork and related documentation is complete and distributed correctly and promptly, that the appropriate database systems are updated and accurate, and that all paperwork is filed appropriately.

In conjunction with the Brokerage Team, monitor the contract usage with a particular focus on provider performance and the monitoring of commissioned and delivered home care hours.

Input information and data onto the relevant ESCC and Supply Management databases as required.

Assist the Business Information Manager in producing statistical reports, summaries and bulletins of supply management data and information published for stakeholders including health and care staff, providers, voluntary and community sector, partners and the public, in an attractive and accessible form

Maintain manual and computerised records, ensuring confidentiality, efficient retrieval of information, and compliance with legislative and departmental requirements, and assist in the production of statistical information relating to individual contract performance and compliance, market performance, and staff reports as required, setting up and using computerised records as appropriate.

To work closely with other relevant teams and departments to ensure a timely and coordinated approach to provider and market issues.

Working effectively as a team member

Experience

Excel and minute taking experience would be useful, but not essential.

ONLY SUCSESSFUL CANDIDATES WILL BE CONTACTED

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