Following the success of our local business we are opening a new branch and we are now looking to recruit an experienced full time Care Coordinator to join our team in Lewes and surrounding areas therefore, you will need knowledge of the local geographical area.

If you are able to cope under pressure, organised, reliable and a team player we would like to hear from you. 

We continually strive to achieve the highest standards through the quality of our staff and their commitment and dedication to delivering care, support and companionship to all those whom they work with.

MyLife will provide you with full training and ongoing support to enable you to develop and learn new skills.

Main Responsibilities of this role:

• Effective scheduling of staff to deliver care and proactively planning to fill capacity gaps
• Allocating care workers with the right skills and experience to deliver the best quality care and support to each customer
• Responding efficiently to day to day changes in the care and support packages.
• Implementation and monitoring of all relevant aspects of the Electronic Call Monitoring Systems
• To accept new care packages and arrange in reasonable time-frames
• To achieve targets, KPI’s and objectives set by the Manager.
• Liaise with Branch and Regional Recruiter to ensure adequate capacity
• Provide reports as requested on care hours delivered and forecast
• Print and distribute documentation for service users including visit sheets
• Proactively plan to address new business opportunities 
• Maintain regular communication with Care Workers to enable them to discuss any matters regarding their scheduled calls and to provide regular support
• Work with colleagues to cover unallocated care calls.

Essential requirements:

• Have an awareness of how to use rostering systems within the health and social care sector
• Office administration experience: typing, letter writing and filing
• Good people skills with the ability to provide an exceptional level of service of customer care, handling complaints and problem solving
• The ability to negotiate effectively
• The ability to manage difficult situations calmly and effectively.
• Ability to work both independently and as part of a team
• Good standard of IT skills

Benefits of working for us:

• Paid for training
• Paid DBS
• Mileage paid at 35 pence per mile (Where applicable)
• Free company mobile phone for work and personal use
• Ongoing support and training with career progression

As some travel within the local area may be required, applicants must have their own transport and all roles are subject to proof of eligibility to work in the UK and DBS check.

It is important to us, and our customers that we recruit people of all backgrounds, cultures and ages.