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Sales Consultant – Freedom Treks

Employer
Ski Safari
Location
Hove, East Sussex
Salary
£20-24k per annum dependent on experience
Closing date
30 Nov 2019

Job Details

We’re one of the UK’s leading independent tour operators, in business since 1996.  We have two successful and growing brands - Ski Safari specialises in tailor-made ski holidays to North America, Scandinavia, Asia and Europe and Freedom Treks offers guided and self-guided cycling holidays across Europe and Asia.

Based in modern warehouse offices in central Hove and just moments from the beach, our specialists provide tailor-made holiday packages direct to the customer, combining their first-hand resort knowledge and passion for travel with excellent advice and award winning service.  Ski Safari was voted the UK's Best Ski Tour Operator for the last six years running (2019 - 2014).  Freedom Treks was awarded the feefo Gold Trusted Service award (2018).

About the job

We're looking for an experienced and dynamic sales consultant to join our established and expanding team, selling cycling holidays and making a real contribution to our business.

This role is highly varied and you will be involved throughout the customer journey from point of enquiry right through to booking and beyond, consistently delivering the highest levels of customer service at every stage. 

Working towards sales targets, you will be talking to customers on the phone, by email and on live chat to establish their holiday requirements.  You’ll then put together suggestions based on your knowledge of our programme and prepare tailored, informative quotations for the customer, before following up to answer any questions and secure the booking.  Once confirmed, you’ll look after all aspects of the booking, including preparing documents, answering pre-departure questions and liaising with suppliers.

You will also be involved in keeping our website up to date, maintaining excellent supplier relationships and contributing to marketing output.

Essential skills

  • Sales experience
  • Passionate about travel
  • Excellent telephone manner and written communication skills
  • Track record of delivering the highest levels of customer service
  • Attention to detail
  • Highly motivated and positive attitude
  • Above all else, a willingness to learn about new products.

About you

The ideal candidate will have previous experience in a sales role and in interest in cycling.  You should have good general knowledge of the travel industry and be well travelled yourself.  First-hand knowledge of some (or all!) of the destinations we feature in our programmes will be a distinct advantage for this role.  Full training will be provided, including travel on our tours.

You're motivated by meeting targets, both your own and those of your team.  You excel at delivering great customer service and have a positive attitude; you are incredibly organised and have an excellent eye for detail.  A passion for travel is vital and, whilst you might not have first-hand knowledge of all our destinations, you’re keen - and willing - to learn.

Salary and benefits

£20-24k per annum dependent on experience, plus generous company benefits including overseas travel to experience the products first-hand, a performance related annual bonus, Cycle to Work scheme, generous company pension and death in service insurance.

We have a fun and relaxed workplace, where you’ll be encouraged to challenge yourself and do things differently whilst working alongside a team of like-minded people.  The social side to work is important to us and we have a busy calendar of events, making the most of our fantastic location by the sea.

Office hours are Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday late shifts and 10 am-4 pm Saturday shifts.

How to apply

Please email your CV with a covering letter explaining what you would bring to our company and why you would be a good candidate for this position to Catherine Gray, Freedom Treks Manager, catherine@freedomtreks.co.uk.

Closing date: 30 November 2019

STRICTLY NO AGENCIES PLEASE

Company

Established in 1996, Ski Safari is one of the UK’s leading independent ski tour operators specialising in tailor-made ski holidays to Canada, USA, Norway, Sweden, Japan and Switzerland.

Based in modern warehouse offices close to the beach in central Hove, we provide holiday packages direct to the customer combining first-hand resort knowledge with first-class advice and service. Ski Safari has been voted the UK's Best Ski Tour Operator for the last seven years in a row by UK skiers. 

Company info
Website
Telephone
01273224060
Location
Alpha House
St Johns Road
Hove
East Sussex
BN3 2FT
GB

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