Volunteer Receptionist

Role Description: Receptionist

(You do not need to have a CV to apply for this role)

Responsible to:                 Volunteer and Training Co-ordinator.

Hours:                               To be agreed
 

Role Aim:

To help and direct clients and telephone callers in a welcoming and professional manner.

Main Responsibilites:

To deal with all reasonable queries/issues from:

Personal callers –

• Be the first point of contact

• Inform staff and volunteers when a visitor arrives.

• Check the availability of staff and volunteers to accept visitors.

• Escort visitors to their destination if no one is available to collect them.

Telephone callers –

• Take calls and messages

• Provide simple signposting 

Other Activities -

Taking telephone calls

• Use the agreed greeting message

• Transfer calls to the appropriate extension

• Use Message Slips or email to convey full and accurate information

• Providing other help as needed.

To get  involve and take part in Age UK Brighton & Hove events and fundraising activities as and when they arise whenever possible.

Qualifications are not required but some experience of dealing with members of the public would be ideal.

Location

1 Town Barn Rd, Crawley RH11 7XG