Customer Service Advisor

Horsham, West Sussex
15 Oct 2020
12 Nov 2020
Contract Type
Full Time
Location: Horsham

Rate: £8.97ph

Hours: 37.5hrs per week on rotational shift pattern 7-3/8-4/3-11

The role of the customer service advisor will require:

To dispatch reactive and non reactive work to the Customer Response Technicians in your area ensuring that all response times and RBD's are met where possible
P1 to be dispatched within 10 minutes of receipt of work order into Corona
Keep day sheet/standby sheet up to date
Make all Customer contact within 30 minute SLA and then update continually
Actively monitor and maintain your work group ensuring that all work orders are UPDATED and CLOSED in a timely and accurate manner.
Update all systems and email any work orders that need cancelling to your County inbox for cancellation.
Update CSMS with relevant information
Raise follow on work orders for Crew when required via Ellipse.
Log contractors on and off as required both in Corona and/or Ellipse if do not have our device
Liaise on a regular basis with the County Customer Team Leader to proactively discuss the outstanding workload
To provide cover and assistance to colleagues as and when required
Read all emails and access web portal to keep updated on relevant information

The successful customer service advisor will require:

Excellent communication both verbally and written
Able to communicate effectively with both internal and external customers
Excellent attention to detail

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application

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