2nd Line Support Technician
An experienced 2nd Line Support Technician is required by a high calibre IT Provider (MSP), based in Worthing.
This business, which operates as an IT Supplier to organisations in various industries (Accountancy, Law Firms, Retail/E-Commerce etc.), is expanding and offers the chance for significant career progression, along with excellent training opportunities.
You'll have solid experience in as a 2nd line analyst / engineer and will have a good level of competency in the following:
Duties & Accountabilities:
To provide 2nd line support to a portfolio of clients whilst having involvement with projects (Desktop/Laptop builds mostly)
Monitor systems and identify performance issues proactively
Work within strict SLA timeframes and manage escalation of incidents within defined timelines
Identify problem trends and implement changes as required
Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor
Work with other functions within the business to help identify issues and requirements with a view to continued service improvementTechnology Requirements:
Experience working on an ITIL based Service Desk
Software and Hardware Troubleshooting skills
Windows 7, Windows 8, Windows 10, Apple OS experience
Excellent troubleshooting skills of standard Microsoft Office suites
Windows Server 2008 & 2012 administration experience.
Experience troubleshooting network issues (routers, DNS, DHCP, Wi-fi)
Working knowledge and administration of AD, Group policy, Exchange, scripting and remote tools
Knowledge of Office 365 & Azure Cloud Platform advantageous
Experience with Server deployment would be beneficial.
Experience with providing Telephony support desirable (Full training to be given)
This is a fantastic opportunity with one of the highest potential IT providers in the area and if you think this role might suit you then apply for this position as soon as possible - it's an urgent requirement