User Researcher

83zero Ltd
Goring-by-Sea, West Sussex
£40000 - £55000/annum Comprehensive Package
19 Nov 2020
17 Dec 2020
Contract Type
Full Time
User Researcher – Permanent – Worthing

Salary: £40,000 to £55,000 per annum - Bonus - Benefits - Healthcare options

Location: Worthing

My client is an industry leading System Integrator, and they are currently looking for multiple User Researchers across their Digital practice based in Telford. This is a permanent position and represents a unique opportunity for someone to enhance their digital consulting career.

What You’ll Do:

* Lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing

* Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material.

* Work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development

* Design, script and analyse ad-hoc quantitative surveys

* Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity, and customer experience mapping

* Present findings, recommendations, and customer insights to senior decision makers

* Manage day-to-day operations with a range of usability and market research agencies with accountability for schedules, value for money and deliverables

* Have excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments

* Be involved in the wider user research community identifying good practices we can adopt and sharing our experiences

* Share knowledge of tools and techniques with technical and non-technical team members in the wider digital team and across government, acting as mentor to other junior user researcher(s).

What you’ll do:

* Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services

* Proven experience of creating research strategies/approaches

* Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops

* Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence

* Confident in explaining user needs to senior civil servants and acting as a persuasive advocate for those needs both within the team and the department at large

* Extensive knowledge of human factors, ethnography, and the user-centered design process for product and service design in an iterative development environment

* Demonstrable knowledge, experience in and passion for user centered design practices

* Proven experience of audience modelling and developing design personas

* Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)

* Comfortable working with data, from gathering and analysis through to design and presentation

* Comfortable in the capacity of mentor for other user researcher(s)


* Degree in HCI/Usability/Cognitive Psychology/Market Research or related field

* Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services

Experience of identifying user needs of users with accessibility requirements.

To apply please click the “Apply” button and follow the instructions.

For a further discussion, please contact Jordan Ford on (phone number removed)

83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals

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