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Fraud Investigator

Employer
First Central
Location
Haywards Heath, West Sussex or Salford Quays, Manchester
Salary
Competitive
Closing date
25 Dec 2020

Job Details

Are you looking for a new career with a fast-growing, dynamic company? Well look no further! We need a Fraud Investigator to join our Counter Fraud Services team in either Haywards Heath, West Sussex, or Salford Quays, Manchester.

You’ll investigate potential fraud risks referred by teams within the Claims department and other business areas, helping to protect the business from the impact of fraud and to contribute to providing a valued range of counter fraud services to the business.

Job responsibilities

  • To investigate and manage potential fraud risks, escalating to a Senior Fraud Investigator or Claims Investigation Supervisor
  • Handle a personal caseload of potential fraud risks in accordance with Investigation SLAs and FCA regulations
  • Direct interaction with policyholders, third parties and witnesses
  • Produce high quality written reports and advice for the business, to include recommendations
  • Provide advice and support to business areas with regard to potential fraud risks
  • Process cheques on claims files as required and in accordance with authorities
  • Ensure claim files are reserved accurately and reserves amended
  • To be compliant with health and safety policies at all times
  • Meet agreed fraud KPIs and targets

Skills, knowledge & experience

  • Proven track record in investigating fraud risks with strong motor claims and policy experience
  • Excellent knowledge of processes and tactics used to investigate and manage insurance fraud
  • Knowledge of FCA requirements (including TCF) and the regulatory framework
  • Desktop fraud investigation experience, to include telephone interviews
  • Strong customer service skills with good numeracy and literacy skills
  • Passionate about reducing the business exposure to fraud risk
  • Confident in presenting complex information in a clear and concise manner
  • Customer focused and organised with a proactive approach

What can we do for you? 


We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…
 

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • A day off for your birthday
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid
     

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear

We’ve received some great feedback from employees on Glassdoor. Don’t believe us? Check out our reviews for yourself!

Company

We’re First Central, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Our motor insurance broker, 1ST CENTRAL, is firmly established as a top 10 supplier on UK price comparison websites and has successfully built a customer base of over half a million. It strives to make buying car insurance a more accessible and effortless experience.

We recognise that our success is entirely down to our talented people, who we know are our biggest asset, and we’re always on the lookout for talented people to join our team. In return, we can offer you a great place to work and lots of fantastic benefits.

For more information, click below:

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1st Central New Office

Company info
Location
Gemini House, Mill Green Business Estate
Mill Green Road
Haywards Heath
West Sussex
RH16 1XQ
GB

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