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Customer Contracts Executive : AerFin

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
Competitive
Closing date
18 Jan 2021

View more

Sector
Aviation, Logistics
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Job Details

AerFIn                                                                                       

Title: Customer Contracts Executive

Department: Contracts

Reports to: VP Purchasing and Programs

Position: Full time

Location:  Crawley, Gatwick

About AerFin

AerFin Ltd specialise in aircraft end of life solutions, using our extensive inventory holding to support our airline and MRO customer base with quality used material to reduce maintenance costs whilst maintaining the quality and integrity of the asset.

Our portfolio of services range from PBH support packages for airlines, 24/7 AOG support from both our London and Singapore based distribution centres, engine leasing, innovative material supply programs for MROs including our Beyond.Fleet.Services™ programme in conjunction with SR Technics through to Technical consultancy projects to lessors and operators. AerFin also provide engine disassembly services for CFM and RR engines from our 100,000sqft UK based warehouse.

AerFin are enjoying strong growth and were awarded the 2017 and 2018 Fast Track 200 Sunday Times award for the UK’s fastest growing exporter. The anticipated trajectory of growth is set to continue and this calls for the addition of this important role to the team.

Summary:

Working within a small team reporting to the VP Purchasing and Programs, the Customer Contracts Executive is primarily responsible for assisting and providing support in the day to day management of PBH and CPAL contracts.

Salary expectations: competitive

Essential Duties and Responsibilities:  

  • To process orders from contracted customers within the service levels of the contracts.
  • Ensure all contracted customers receive high level of customer service.
  • Provide all contracted customers with status reports as agreed within the customer contracts.
  • Assist in the approval process for quotes & invoices.
  • Order materials required in support of contracts, ensuring on time delivery.
  • Manage subcontractors related to each contract, ensuring compliance of agreed service levels and contractual obligations
  • Assist in management of any warranty activities for contracted components.
  • Arrange, prepare and represent AerFin at customer performance review meetings
  • Ensure all contractual data is recorded and assist with monthly KPIs
  • Liaise with other depts. within AerFin to ensure customer service levels maintained. 

Education:

  • Educated to a minimum of  GCSE standard or equivalent

Person Specification:

Essential:

  • Computer literate with a good working knowledge of Microsoft office
  • A willingness and enthusiasm to learn.

Desirable:

  • Previous working knowledge of Quantum IT system is an advantage but not essential.

Personal Qualities:

  • Good communication skills and attention to detail.
  • Ability to work using own initiative.
  • Able to work within a small team of highly motivated individuals in a fast moving entrepreneurial working environment.

                                                                                                          

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

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