Service Delivery Manager

Inside Avenue Recruitment
Albourne, West Sussex
08 Jan 2021
05 Feb 2021
Contract Type
Full Time
Service Delivery & Compliance Manager
Field-based Role
£45,000 Salary
Reports to Build Manager / Senior Project Manager

This role requires you to take ownership for the delivery of geographic projects for the company. Providing organisation and management of in-house and contract resource to complete the projects safely and effectively. The role holder will tenaciously seek to resolve any problems that may occur through the course of the project, escalating when needed to ensure that all projects deliver to their programme and financial targets.


* Management of day to day project delivery within a geographical area, including delivery to requirements, safety, quality, street works and supplier performance

* Drive a “Safety First and “Right First Time” culture across the field operations

* Manage and lead FTE field engineers responsible for ongoing civils and cabling contracts

* Ensure accidents, incidents and near misses, quality failures and service deterioration trends are investigated competently and corrective action is taken where and when appropriate

* Through a close working relationship with the PMO and Build teams, identify at the earliest opportunity risks to delivering the project

* Manage the operational relationship with all suppliers and have monitoring in place to ensure that the Company’s standards are adhered to and met

* All direct reports to have clear performance objectives and regular 1:1 meetings

* Manage staff, oversee work schedules and assign specific duties accordingly

* Deliver a quality service to the client ensuring that performance standards and contractual KPI’s are met

* Carry out regular audits to ensure the highest standard of safety, service and workmanship is being achieved

Knowlege and Skills Required:

* Minimum of 3 years supervisory and management experience with the utilities industry

* Proven track record of successfully managing teams, including contractor partners

* Civils project experience including both the field and back-office elements, i.e. noticing

* Ability to understand, manage and deliver KPIs

* Ability to lead, motivate and manage field teams

* Excellent interpersonal and communication skills

* Innovative, creative and proactive with a solution-oriented approach

* Ability to represent the company in a professional manner at all times

* Full, clean driving licence

Education & Qualification Requirements:

* SWQR Supervisor

* CDM Regulations

* Manual Handling

* Asbestos Awareness (Cat A)

* Environmental Awareness


* Emergency First Aid at Work (1day)

* SA001 (optional)

* SA002 (optional)

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