Customer Service Advisor Apprenticeship

Apprenticeship summary

• Working week: Mon to Fri 0900 – 1730 hrs, 35 hours per week
• Weekly wage: £175.00 - £245.00
• Expected duration: 18 months
• Possible start date: 22 Mar 2021
• Apprenticeship level: Intermediate Level Apprenticeship
• Positions: 1 available

Vacancy description

Corporate and Legal is Fully FCA regulated and holds ISO9001 and 27001.  Working in a fast paced environment, in our new modern offices, your main duties will include:

• Liaising with clients via phone / email.  E.g. resolving queries regarding claims
• Negotiating with the customer and their client – e.g. repayment plans / settlement plans
• Ensuring there are good outcomes both for the customer and their client Updating case management systems using Lateral, our bespoke database
• General office duties – e.g. scanning, photocopying
• Full training will be given
• East Sussex College are the Training Provider for this apprenticeship.

Requirements and prospects

Desired skills

Ideally you will have:

• Excellent communication skills
• The ability to work under pressure
• Excellent writing skills
• Experience of using Microsoft Work, Outlook, Excel
• The ability to work as part of a team as well as on your own initiative

Personal qualities

Ideally you will be:

• Able to maintain confidentiality and discretion
• Willing to learn
• Interested in financial services
• Confident

Desired qualifications

GCSE English & maths grade C/4 or above (or equivalent qualifications) desirable.

Future prospects

Potential permanent full-time employment and further training through the Credit Services Association on successful completion of the apprenticeship.

Things to consider

Due to the sensitive nature of our work, you will be expected to sign a Non-Disclosure Agreement

About the employer 

THE C & L GROUP OF COMPANIES LTD

http://www.candlenquiries.co.uk

Description

We provide claims support and recovery solutions for businesses.

Address

1 Pacific House

Eastbourne

BN23 6FA

Training

Training provider EAST SUSSEX COLLEGE GROUP

Training to be provided

• Level 2 Customer service practitioner
• East Sussex College will provide the apprenticeship standard which will include Diploma and Functional Skills if required
• East Sussex College will ensure Health & Safety, and Equality & Diversity.
• State any other training you as an employer would be providing.
• Negotiating Skills.

Before applying for this apprenticeship, please note that we can only accept applications from candidates that have eligibility to work in the UK.