Customer Service Advisor Apprenticeship
- Employer
- Sussex Skills Solutions
- Location
- Eastbourne, East Sussex
- Salary
- £175.00 - £245.00 per week
- Closing date
- 8 Mar 2021
View more
- Sector
- Apprenticeship
- Function
- Apprenticeship
- Contract Type
- Apprenticeship
- Hours
- Full Time
Job Details
Apprenticeship summary
- Working week: Mon to Fri 0900 – 1730 hrs, 35 hours per week
- Weekly wage: £175.00 - £245.00
- Expected duration: 18 months
- Possible start date: 22 Mar 2021
- Apprenticeship level: Intermediate Level Apprenticeship
- Positions: 1 available
Vacancy description
Corporate and Legal is Fully FCA regulated and holds ISO9001 and 27001. Working in a fast paced environment, in our new modern offices, your main duties will include:
- Liaising with clients via phone / email. E.g. resolving queries regarding claims
- Negotiating with the customer and their client – e.g. repayment plans / settlement plans
- Ensuring there are good outcomes both for the customer and their client Updating case management systems using Lateral, our bespoke database
- General office duties – e.g. scanning, photocopying
- Full training will be given
- East Sussex College are the Training Provider for this apprenticeship.
Requirements and prospects
Desired skills
Ideally you will have:
- Excellent communication skills
- The ability to work under pressure
- Excellent writing skills
- Experience of using Microsoft Work, Outlook, Excel
- The ability to work as part of a team as well as on your own initiative
Personal qualities
Ideally you will be:
- Able to maintain confidentiality and discretion
- Willing to learn
- Interested in financial services
- Confident
Desired qualifications
GCSE English & maths grade C/4 or above (or equivalent qualifications) desirable.
Future prospects
Potential permanent full-time employment and further training through the Credit Services Association on successful completion of the apprenticeship.
Things to consider
Due to the sensitive nature of our work, you will be expected to sign a Non-Disclosure Agreement
About the employer
THE C & L GROUP OF COMPANIES LTD
http://www.candlenquiries.co.uk
Description
We provide claims support and recovery solutions for businesses.
Address
1 Pacific House
Eastbourne
BN23 6FA
Training
Training provider EAST SUSSEX COLLEGE GROUP
Training to be provided
- Level 2 Customer service practitioner
- East Sussex College will provide the apprenticeship standard which will include Diploma and Functional Skills if required
- East Sussex College will ensure Health & Safety, and Equality & Diversity.
- State any other training you as an employer would be providing.
- Negotiating Skills.
Before applying for this apprenticeship, please note that we can only accept applications from candidates that have eligibility to work in the UK.
Company
Bringing an innovative approach to the delivery of apprenticeships and employer-focused skills training in the South East, East Sussex College Group is a joint venture between Sussex Downs College and Sussex Coast College Hastings.
East Sussex College Group is an apprenticeship and skills training specialist serving the whole of Sussex.
East Sussex College Group is a working partnership between Sussex Coast College Hastings and Sussex Downs College, and since launching, has worked with a number of businesses in the South East to help them utilise funding streams and create their own internal training programmes.
Plus, by drawing on decades of experience and expertise from staff at both colleges, East Sussex College Group is able to successfully match the right apprentice in a role that is right for the business and the individual.
If you would like to find out more about how East Sussex College Group can help you, please get in touch on 030 300 39777, info@sussexskillssolutions.co.uk or at: www.sussexskillssolutions.co.uk
- Telephone
- 030 300 39871
- Location
-
ECAT House
Cross Levels Way
Eastbourne
BN21 2UF
GB
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