Customer Service Consultant

5 days left

Randstad Business Support
Hove, East Sussex
£11 - £12/hour
17 Apr 2021
15 May 2021
Contract Type
Fixed term
Full Time
Customer Service Consultant

Do you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role?

As a customer service consultant, you will have the opportunity to use your skills and ideas to provide outstanding support to our client's customers.

What you'll be doing:
Manage customer telephony contact across a range of customer call types,
products and processes.
Provide exceptional customer service that will drive Net Promoter Scores,
Customer Ease and First Contact Resolution.
Pro-actively manage relationships with Customers, Financial Advisers and
internal department

What we're looking for:

As a successful Customer Service Consultant you'll strive to display your acquired knowledge and skills to help us achieve a positive customer experience. You'll be reliable and resilient and will demonstrate:

Effective communication skills - an ability to listen and comprehend customer requests

A confident and pleasant telephone manner Highly customer focused, with an outgoing nature and ability to show empathy and relate to customers Good initiative, problem solving and decision making skills Able to plan and organise your time and workflow effectively Ability to work on multiple computer systems and interpret a range of MI Strong attention to detail and familiar with meeting quality standards Can demonstrate good team work ethic and of working collaboratively with others

Hours - 35 hours a week, 9am - 5pm. Monday to Friday
Location - Hove
6 month temporary role paying £12.00ph

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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