Skip to main content

This job has expired

Vauxhall Service Advisor

Employer
Frosts Cars Ltd
Location
Chichester, West Sussex
Salary
Salary discussed at interview stage and dependent on previous experience
Closing date
21 May 2021

Job Details

Do you have experience in a customer service role? You may have motor industry experience and want to work for a Vauxhall Main Dealer. Or you have experience in a different sector and find the motor industry an exciting prospect. We have just the role for you!

We are looking for Service Advisor to join our busy Vauxhall Service Department in Chichester.

Reporting to the Service Manager, you will be a well-organised individual who thrives in a challenging environment, always wanting to achieve and perform at your very best.

Key responsibilities:

  • Welcoming customers to our Service Department;
  • Taking customer bookings over the phone, email and in person;
  • Preparing jobs cards before customer arrival;
  • Provide exceptional customer service, ensuring customers are offered courtesy vehicles or our collection and delivery service;
  • Liaise with the workshop technicians to keep track of the vehicle’s progress, regularly updating our customers and ensuring it is ready for collection when agreed;
  • Invoice preparation and presentation;
  • Advising customers if potential extra work is required, providing a detailed explanation and quotation;
  • Liaise with our Sales Department for stock preparation and ongoing maintenance;
  • Advise on regular routine vehicle servicing and maintenance;
  • Explain the benefits of a Frosts Service Plan to our customers and encouraging them to purchase;
  • Checking for any outstanding Vauxhall warranty campaigns;
  • Listen, understand and confidently report the customer’s specific mechanical requirements to our technicians;
  • Developing your knowledge of vehicle maintenance every day to provide advice and insight to our customers;
  • General administration associated with a busy Service Department.

We are incredibly proud of our customer survey satisfaction results. You will therefore be proud to provide an outstanding experience for our customers and create a positive lasting impression.

Key skills and attributed:

  • Impeccable attention to detail
  • Exceptional commitment to customer care
  • Excellent verbal skills
  • Pride in tasks undertaken and completed
  • Quick but efficient
  • Good communication skills
  • Excellent timekeeper and punctual

Hours of work:

Your hours of work will be:

Monday – Friday 8:00am – 6:00pm

Saturday 8:00am – 1:00pm (1 in 3 rota)

Driving Licence:

A full driving licence is required for this role

Salary:

This will be discussed at interview stage and dependent on previous experience

Company

Frosts Cars Ltd offer a wide range of used cars and vans in Shoreham-by-Sea and Chichester. With Servicing, MOT and Body Repair facilities

Company info
Website
Telephone
01273461411
Location
69-75 Brighton Road
Shoreham-By-Sea
West Sussex
BN436RT
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert