Customer Service Apprentice - IPC Construction

The apprenticeship may start before the expected start date.

You will learn the following skills:

• Knowing your customers
• Understand the organisation
• Systems and resources
• Their role and responsibilities
• Product and service knowledge
• The customer experiences
• Interpersonal skills
• Influencing skills
• Communication skills
• Personal organisation
• Regulations and legislation
• Dealing with customer conflict and challenges.

You will also carry out the following duties:

• Use of the telephone
• Manage diary systems
• Book meetings
• Produce, file, retrieve and archive business documents
• Use and maintain office equipment
• Maintain the company's social media profile
• Handle customer calls and emails
• Handle calls and emails from suppliers and contractors
• Order materials
• Liaise with insurance companies
• Maintain a well organised workspace.

If anyone is at school or college wishing to apply, the employer is happy to wait until the existing course has been completed.

IPC Construction is a building development company also dealing in insurance building works, we are a small busy office. We undertake numerous insurance works for large contracts. We have won a number of awards for Supplier of the year with various Contracts, in 2016,2017 and 2018.

Training provider EAST SUSSEX COLLEGE GROUP

Applications for this apprenticeship are being processed by Sussex Coast College Hastings