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Customer Service Apprentice

Employer
Sussex Skills Solutions
Location
Eastbourne, East Sussex
Salary
£172.00 per week
Closing date
15 Jul 2021

View more

Sector
Apprenticeship
Function
Apprenticeship
Contract Type
Apprenticeship
Hours
Full Time

Job Details

Apprenticeship summary

  • Working week: Monday - Friday: 09.00 - 17.00
  • Total hours per week: 40.00
  • Weekly wage: £172.00
  • Expected duration: 18 months
  • Apprenticeship level: Intermediate Level Apprenticeship
  • Positions: 1 available

Vacancy description

The apprenticeship may start before the expected start date.

You will learn the following skills:

  • Knowing your customers
  • Understand the organisation
  • Systems and resources
  • Their role and responsibilities
  • Product and service knowledge
  • The customer experiences
  • Interpersonal skills
  • Influencing skills
  • Communication skills
  • Personal organisation
  • Regulations and legislation
  • Dealing with customer conflict and challenges.

You will also carry out the following duties:

  • Use of the telephone
  • Manage diary systems
  • Book meetings
  • Produce, file, retrieve and archive business documents
  • Use and maintain office equipment
  • Maintain the company's social media profile
  • Handle customer calls and emails
  • Handle calls and emails from suppliers and contractors
  • Order materials
  • Liaise with insurance companies
  • Maintain a well organised workspace.

If anyone is at school or college wishing to apply, the employer is happy to wait until the existing course has been completed.

Requirements and prospects

Desired skills

  • Experience using Microsoft office programmes: Excel and Word
  • Use of the telephone
  • Use of email such as Outlook.

Personal qualities

We would like you to be:

  • Well organised and punctual
  • Confident and able to ask questions
  • Happy to work in a team or alone.

Desired qualifications

GCSE grades C or above, or A* and above or equivalent in:

  • English
  • Maths
  • ICT if possible.

Future prospects

There will be future prospects at the company for the right apprentice, we like to promote within the
company and hope we would be able to take the apprentice on as a full time team member once
completed.

Things to consider

  • We offer 20 days annual holiday and 8 bank holidays.

About the employer

IPC CONSTRUCTION LIMITED

https://www.ipcconstruction.com

Description

IPC Construction is a building development company also dealing in insurance building works, we are a small busy office. We undertake numerous insurance works for large contracts. We have won a number of awards for Supplier of the year with various Contracts, in 2016,2017 and 2018.

Address

46 Brampton Road

Eastbourne

BN22 9BN

Training

Training provider: EAST SUSSEX COLLEGE GROUP

Training to be provided

  • Apprenticeship Certificate (Pass or Distinction)
  •  Customer Service Level 2 Diploma (optional
  •  Level 1 Functional Skills in maths and English (equivalent to GCSE grade D-E or level 3-2) unless exempt.

Your training will amount to 20% of your paid time and will be delivered direct to you on a one-to-one
basis over a 18 month programme.

Apprenticeship standard: Customer service practitioner.

 

Company

Bringing an innovative approach to the delivery of apprenticeships and employer-focused skills training in the South East, East Sussex College Group is a joint venture between Sussex Downs College and Sussex Coast College Hastings.

East Sussex College Group is an apprenticeship and skills training specialist serving the whole of Sussex.

Did you know?

East Sussex College Group is a working partnership between Sussex Coast College Hastings and Sussex Downs College, and since launching, has worked with a number of businesses in the South East to help them utilise funding streams and create their own internal training programmes.

Plus, by drawing on decades of experience and expertise from staff at both colleges, East Sussex College Group is able to successfully match the right apprentice in a role that is right for the business and the individual.

SSS [square]

 

If you would like to find out more about how East Sussex College Group can help you, please get in touch on 030 300 39777, info@sussexskillssolutions.co.uk or at: www.sussexskillssolutions.co.uk

 

 

 

 

Company info
Telephone
030 300 39871
Location
ECAT House
Cross Levels Way
Eastbourne
BN21 2UF
GB

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