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Sales Executive: Harwoods Group (Volvo, Crawley)

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
competitive
Closing date
4 Aug 2021

View more

Sector
Logistics, Automotive, Motoring, Retail
Function
Sales
Contract Type
Permanent
Hours
Full Time

Job Details

Harwood Logo

Sales Executive

Harwoods Group is an automotive retailer representing prestigious car brands; Aston martin, Audi, Bentley, Jaguar, Land Rover, McLaren and Volvo together with the truck brand MAN. We have a total of eighteen businesses providing sales and aftersales services across Sussex, Surrey, Kent and Hampshire.

Our vision is to ‘create memorable experiences’. In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company. We feel it is equally important that our staff are well supported and are able to deliver these experiences working as one cohesive team.

With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and career.

Volvo has decades of innovations and a commitment that drives the industry forward.  Harwoods Volvo Crawley was born in 2020 and is a truly exciting acquisition for the Harwoods Group. Our newly developed site is on trend and stylish with good access, ample parking and fully equipped for Electric vehicles and charging. Safety has always been at the core of Volvo so with the introduction of the Recharge car line, Volvo’s ambition is to create the safest chargeable vehicles on the road.

JOB PURPOSE

The role of the Sales Executive is to:

  • Sell the manufacturer range of new and used car products meeting agreed sales volumes.

KEY RESPONSIBILITIES

  • Follow precisely and consistently the manufacturer sales process including meeting enquiry management targets.
  • Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge when dealing with customers.
  • Ensure the showroom, displays, customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively to the required manufacturer standard.To include the availability of brochures and display of manufacturer vehicles.
  • Using various sources, prospect for new and used car customers on a regular basis to create sales opportunities. Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure relationships are maintained for potential (repeat) business.
  • Actively convey the culture of putting customers first by means of TCF at all times.
  • Maximise sales opportunities by offering finance solutions to customers, as well as adhering to the FCA guidelines at all times with regard to portraying financial information and regulated activities.
  • Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls including introducing customers to the aftersales department.
  • To participate in planning sales campaigns and promotions to maximise sales penetration and take part fully in on and off site promotions run by the department.
  • Carry out accurate appraisals of all vehicles offered for part exchange.

POLICIES

  • All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

PERSON SPECIFICATION

Essential

  • Proof of Right to Work in the UK.

Experience:

Skills & Knowledge

Essential

  • Motor industry experience.
  • Full UK driving licence.
  • Smart appearance.
  • Competency in numeracy, literacy and IT.

Desirable

  • Relevant product knowledge.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described:

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

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