Apprenticeship Lead Adult Care Worker /Community Case Worker
- Working week: 37.5Hours per week + overtime if desired. (to be discussed at interview) Shifts TBC
- Weekly wage: £356.25
- Expected duration: 24 months
- Possible start date: 09 Aug 2021
- Apprenticeship level: Advanced Level Apprenticeship
- Positions: 2 available
As a Community Caseworker (advanced Support Worker) with us you will be part of a friendly, supportive team where each member of staff is encouraged and enabled to build upon their skills by being offered free training and, for the right people, opportunities to progress within the company. Due to the diverse nature of our client base, we are interested in receiving applications from all demographics. Training will be provided through out your apprenticeship.
Your role will include supporting those under our care and support to access the wider community; develop and build upon their life skills and progress in areas that they themselves identify as important.
Specific duties the candidate will be required to carry out on a day to day basis.
- Promote the health, wellbeing and independence of Sussex Empowered Living’s Service Users in accordance with individual Care Plans and company policies and procedures
- You remain up to date with knowledge of individual Service User care and support requirements and work as part of a team in accordance with documented care and support plans to ensure consistency of approach
- You always arrive to support Service Users on time (i.e. at the place where it was agreed that the support would begin) or call in advance to explain and apologise if this is ever not possible
- You actively seek to progress Service Users towards greater levels of independence by following the requirements of Sussex Empowered Living’s outcomes focused approach to support
- Support is delivered in a bespoke, considered and skilful way to optimise engagement and Service Users’ satisfaction with the service received
- Regular opportunities are provided for community access and integration, employment (paid and/or voluntary) and education
- Regular group activities, such as focus groups or group excursions, are organised to enhance social networks, integration and a sense of belonging
- Service Users are encouraged and supported to make informed choices over activities and support approaches, both within the home and in the community
- Service Users’ rights are protected, and they are aware of and supported to understand and exercise them always
- The dignity and individuality of Service Users is respected and promoted always
- Service Users are made aware of the link between physical and mental health and wellbeing and options are provided to increase physical fitness where possible and appropriate
- Therapy is promoted, incorporating a holistic approach to meeting the philosophy of care at Sussex Empowered Living
- Appropriate and necessary records are kept in the appropriate format and in the correct way (accurately, up-to-date and completed in a timely manner)
- Service Users are supported to maintain their home to a standard that is conductive to positive regard from all of Sussex Empowered Living’s internal and external stakeholders and protect their tenancy and relationships with neighbours and the wider community
- Risks to yourself, Service Users, other staff and the public are minimised during emergency situations
- Behaviours are managed in accordance with provided training and company policies and procedures
- Confidentiality is maintained always
- Accept guidance, instruction and direction from your line manager where required and perform your role safely and to the quality and regulatory compliance standards set by Sussex Empowered Living. This includes completing your allocated tasks (or arranging for them to be completed) and operating in accordance with your job description and responsibilities
- Work autonomously, as a lone worker where required (with telephone support), within the limitations of the role and solve day-to-day problematical issues as they arise and raise concerns or summon assistance where and when required
- Remain vigilant to the presence of safeguarding concerns and follow the appropriate safeguarding processes as necessary, including ensuring that incident reports are raised, completed accurately and comprehensively, your line manager and the Operations Manager is informed, and any recommendations are actioned
- Be a named Key Worker and be responsible for the development and maintenance of the Care Plan(s) for your respective key-client(s) in accordance with the relevant policies, procedures and guidance and Sussex Empowered Living’s commitment to collaborative Care Plan design and ensure that keywork duties are delegated appropriately in your absence to ensure a consistent service
- Ensure that allocated tasks are completed in timely fashion
- Promote effective and appropriate communication and relationships with Service Users, their wider formal and informal support networks, work colleagues, other agencies and professionals and the public based on clear, consistent and professional boundaries
- Work in co-operation with members of multi-disciplinary teams to maximise opportunities for Service User therapeutic care
- Demonstrate effective stakeholder management by ensuring polite, professional, fair and timely communications in a manner that assures operational efficiency and efficacy and upholds a positive company image and relationships
- Raise any issues or concerns to your line manager, or Operations Manager in their absence, and collaborate with them on identifying a solution to ensure a quick resolution
- Drive service performance by contributing to the delivery of set objectives relating to service quality and regulatory compliance
- Complete and operate in accordance with all staff training relevant for the role, including Diploma in Health and Social Care (where necessary) and be able to understand and consistently implement all pertinent policies and procedures
- Ensure the safety of Service Users, yourself, other staff and the public, by conducting and working in accordance with risk assessments and maintaining a safe working environment and reporting faults and concerns where necessary
- Participate in meetings as appropriate and attend regular supervision and performance development sessions with your line manager
- Autonomously decide when and how to take meal breaks (i.e. alone or with Service Users), balancing one’s obligation to provide effective, person centred support (which could include eating with Service Users when one is able) with one’s responsibility to maintain personal wellbeing
- Manage complaints and incidents in accordance with relevant policies and procedures. This includes informing your line manager and Operations Manager and supporting them as appropriate, which could involve actively participating in investigations and the process of determining and taking the most appropriate course of action
- Be aware of, advocate for and ensure personal conformity with, all company policies, procedures and standards
- Ensure all necessary checks and reports are completed and sent to the relevant individuals or departments in a timely manner
- Demonstrate the company values and support your line manager and Operations Manager in establishing a positive and coherent culture that aligns with the organisation’s strategic objectives
- Request an incident debrief where necessary from your line manager, or Operations Manager in their absence
- Raise concerns with your line manager where colleagues are not satisfying the requirements of their job role or achieving their obligations
- Ensure that daily requirements are recorded in the diary and actioned appropriately when due
- Provide ideas for, and support the company directors in, service development and differentiation
This is not meant to be an exhaustive list. The job holder may be required to undertake other duties as may be reasonably required from time to time.
Requirements and prospects
- Have good written and verbal communication
- Are able to be flexible with shift patterns (to include evenings, weekends and sleep-ins)
- Are proficient with Microsoft Word, email and search engines.
- Are able to embrace our transgender and non-binary specialism
- Good time keeping
- Honest and reliabale
- Abe to cope under pressure
- Are committed to providing great customer service
Good GCSE results (4/C or above or equivalent) are desirable.
Opportunities to progress within the company for the right people.
Things to consider
Own transport desirable due to driving to different locations
About the employer
SUSSEX EMPOWERED LIVING LTD.
Sussex Empowered Living is a supported living service for adults aged 18 to 65 diagnosed with autism, mental health conditions and/or a learning disability. Those under our care are supported to achieve their personal goals and maximise their independence within their own homes and the community. We specialise in the provision of a supported living service to individuals with the aforementioned diagnoses who are also transgender or identify as nonbinary.
EAST SUSSEX COLLEGE GROUP
Training to be provided
- Level 3 Lead Adult Care worker
East Sussex College will provide the apprenticeship standard which will include the Diploma and Functional Skills if required.
East Sussex College will ensure Health & Safety, and Equality & Diversity.
Lead adult care worker