NHS AfC: Band 3

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.

• Over 8,400 full time, part time and bank staff members
• Medical, nursing and therapeutic care provided to over 10,000 children and adults a day
• July 2018 Care Quality Commission (CQC) rating of 'Good' with 'Outstanding' features
• Flexible working patterns offered across all services
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Accredited Level 3 Disability Confident Leader

SCFT is an inclusive employer that promotes equality and challenges discrimination, and welcomes applications from people of all backgrounds. Applications from Black, Asian and Minority Ethnic (BAME) candidates, disabled candidates and LGBT+ candidates are particularly encouraged, to ensure the Trust's workforce reflects the diverse communities it serves.

Job overview

Administrator - 30 hours per week

This is an excellent opportunity for an enthusiastic and committed person to join support to our multi-disciplinary team.

Main duties of the job

The successful applicant will join our well-established administrative team carrying out a range of tasks. You will have experience in taking meeting minutes and the ability to cover for the receptionists during absences. Excellent communication skills together with the ability to work on your own initiative and prioritise your workload are essential.

Working for our organisation

As the largest provider of community healthcare services in Sussex, our teams help people to plan for and manage changes to their health, supporting patients and their families to live more independently. We employ over 5,000 full and part time staff, and provide community services to a population of 1.3 million people.

Each year our dedicated clinicians see adult or child patients more than 2.6 million times, caring for people from their earliest moments right up to the final stages of their life.

Our vision is to provide excellent care at the heart of the community and achieving the highest level of service is our top priority.

We develop and nurture our staff, and recognise that they are our greatest asset.

We give them clear career pathways, support their wellbeing, recognise and value their diversity and provide them with the leadership, skills and knowledge they need to deliver the best care for our patients now and in the future.

Detailed job description and main responsibilities

1. Ensure that patients, other members of the public, external stakeholders and colleagues within the Trust receive a courteous and supportive response to a range of queries and requests for information.
2. Provide administrative support and cover for the Personal Assistant, Receptionists and other colleagues as directed by the centre management team.
3. To be responsible for effective, accurate and timely management of the electronic patient record system (SystmOne) including registering patients and booking appointments.

PLease see attached Job description and person spec for further information.

Person specification

Qualifications and/or Professional Registration
Essential criteria

• Good level of education - 5 GCSE's at Grade C or above or equivalent (including English Language)
• RSA 1 typing or equivalent knowledge gained through experience

Experience
Essential criteria

• Experience of using computerised database packages
• Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages
• At least 2 years experience of working in an office environment
• Experience of dealing with confidential and sensitive issues and awareness of the need for discretion
• Contributing to the development of administrative or office procedures
• Arranging meetings including co-ordinating diaries, booking meeting rooms and sending out agendas and papers.
• Able to work as an effective team player and work autonomously to manage own workload to meet deadlines.

Desirable criteria

• Experience of working in a healthcare / NHS setting

Skills and Knowledge
Essential criteria

• Well developed organisational skills
• Ability to use initiative
• Ability to work flexibly to meet the needs of the service
• Able to write clear, accurate meeting minutes or notes
• A good working knowledge of IT systems and software, including Microsoft Word, Teams and Outlook
• Ability to deal with stressful situations within a supportive environment

Desirable criteria

• Knowledge of medical terminology

This post may close earlier than the published closing date if sufficient applications are received.

Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within two weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails, including your junk folder, on a regular basis. References will be requested electronically as well; please ensure you provide correct contact details for referees.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description & Person Specification ( PDF , 620.4 KB )
• Staff Benefits Brochure ( PDF , 484.5 KB )