Night Porter, Sussex

NIGHT PORTER

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Red Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

Join our Front of House team under the direction of our experienced Night Manager, Alberto Rodgriuez. There are a team of receptionists, switchboard operators, concierge and 3 night staff.

The Role

Covering a full range of guest services including reception, food and beverage service and banqueting setup duties. You will be part of a small team responsible for guest care and security between the hours of 22.30 and 07.00

• 5 days per week including weekend shifts on a rota basis.
• Guest care and service including; guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties
• Security including; completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures

Requirements

• Smart appearance
• Friendly manner - even at Night!
• Customer service experience
• Mature approach to customer service and safety/security issues
• Must have 2 excellent references available to be checked.
• Experience of night shift working preferred

Benefits

£21,000 per annum, (£20,000 + £1,000 per annum guaranteed service charge payment paid quarterly)

• An additional end of financial year service charge bonus also paid
• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform
• Accommodation help available for those relocating

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday