Switchboard Operator

SWITCHBOARD OPERATOR

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2 bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

Join our Reservation Call Centre team under the direction of our experienced Reservations & Revenue Manger, Matt Linkin. There are a team of 14 to ensure excellent levels of guest care can be achieved at all times. We are seeking cover for our 7day week switchboard department.

The Role

A warm and friendly telephone operator with clear verbal communication skills is essential for this customer service role.

The job holder will be required to answer calls on our main switchboard covering Five hotels for both internal and external callers.

We are seeking Full time cover, 40 hrs per week, mainly weekdays, but may include some weekends. The times to be covered are between 09.00 – 18.30 Monday to Friday and 09.00 – 17.30 at weekends.

Duties include;

• Answering internal and external calls on our Mitel computerised switchboard
• Answering general guest enquiries and forwarding calls to the correct internal extensions
• Taking and recording bookings on the bookings system for lunch, dinner, afternoon tea
• Taking messages and ensuring they are delivered to the recipient in good time
• Assisting the spa reservations office with general administration duties
• Ensure all hotel post is correctly franked and in reception to await collection

Requirements

• Must be available between 09.00 – 18.30
• Excellent communication skills
• A warm and friendly manner
• Passion for customer service
• Basic keyboard skills
• Good attention to details and accurate data inputting skills
• Ability to be calm and professional in all situations

The Benefits

• £20K per annum
• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday