Community Lead & Marketing Communications Executive

Community Lead & Marketing Communications Executive

legaldrop.com

An exciting opportunity to immerse yourself in start-up life and oversee the making of an innovative legaltech product from the ground up. Reporting directly to the CEO the Community Lead & Marketing Communications Executive will be an integral part of the team, based in our Hove office.

We are fast approaching product-market fit, our traction is growing and we are optimising our channels. We have a strong Brand Strategy and Visual Identity, and a growing community of legal advisers and SME customers.

This is where you come in, playing a pivotal role creating and sharing the message and content that will allow us to reach our SME audience; and managing our community on both the buyer and seller sides of our
marketplace.

LegalDrop is revolutionising access to legal services for small businesses in the UK, with a vision to expanding into enterprise and B2C. We are on a mission to make legal advice simple to access for businesses of any
size. Like Airbnb, but for legals, we operate a marketplace with lawyers selling fixed-fee legal services to businesses.  Our customers are at the centre of everything we do.

Job responsibilities:

Community Lead – approx. 50%
• Delivering the highest levels of service and support to customers and advisers equally to ensure minimum friction and maximum satisfaction in all interactions on- and off- platform
• Proactively build a funnel of advisers for the marketplace and manage all aspects of vetting, issuing contracts and on-boarding them to the website
• To be the first point of contact for customers via online chat, email and phone
• Ensure that all customer and adviser requirements and status updates are communicated effectively across the team for invoicing, and process/service improvement purposes
• Ensure that contracts and agreements are issued and filed, and ensure that processes are in place, and followed, to ensure we remain compliant with financial and legal regulations
• Maintain internal databases, systems, and reports

Marketing Communications Executive – approx. 50%
• Take ownership of content and copywriting across the company; refine and maintain a distinct tone of voice across all channels.
• Write, create, review, edit, enhance and ensure consistency across content for:
• Website
• Social media channels
• Blogs, newsletters & press releases
• Investor & Board Communication
• Marketing material, including adverts & advertorials
• Manage PR opportunities

Requirements for the role:
• 2:1 degree level education
• >1 year experience in a customer service or business development role
• >1 years experience in a marketing communications role
• Proactive, helpful and energetic approach, and a willingness to learn
• Able to work with a high degree of autonomy and flexibility
• Experience working to tight project deadlines
• Experience in the legal sector is not required

Candidates would ideally also have:
• Experience working with Hubspot and Wordpress useful, but by no means essential

What’s it like at LegalDrop?
• Tight-knit. We are a small, supportive and friendly team who enjoy a good laugh
• Fast-Paced. We’re not going to sugarcoat it, the start-up life isn’t for everyone. Sometimes you will need to wear different hats and juggle multiple priorities at once
• Rewarding. Building a product from the ground up and putting your own stamp on it, managing a project from inception to completion, seeing the fruits of your labour and hearing from happy customers – just a few of the perks that make start-up life so rewarding

Apply because…
• You want to join a mission-driven company that fixes real problems for real people
• You are ready to take charge of a channel and dominate it. You and your work will have direct, tangible impact
• You have boundless energy and are ready for a new challenge
• You aren’t afraid to try (even if you don’t get it right first time!)

We are looking for a full-time member to work with us from our Hove office, our working hours are 8.45am –5.45pm Monday-Friday.
If you are excited by the prospect of being part of our journey and are keen to hear more, please send your CV and a short cover letter outlining your experience, availability, and salary expectations to hello@legaldrop.com.

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