Customer Service Executive - Travel

Location
Horley, Surrey
Salary
Competitive
Posted
11 Jan 2022
Closes
08 Mar 2022
Function
Customer Service
Contract Type
Permanent

Customer Service Agent

Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us!

We are in the amazing position, that we are growing, and we are growing fast! Therefore this role is to join our expanding Customer Service team. We are recruiting for 6 NEW people, so if you have got Amadeus and customer service skills we would love to hear from you!

 

What is required from the Customer Service Executive?

- Providing a high level of customer service, by answering calls, email

- Using our in house systems and Amadeus to process change

- Working hard to ensure a high level of customer satisfaction to retain customers

- Working to a rotating shift pattern

 

Required Skills:

- Confident telephone manner and strong writing skills

- Minimum of 2 years experience within the Travel industry is essential

- Minimum of 2 years experience of using Amadeus GDS

- Passion for customer service and helping our customers regarding their bookings

- Highly organised, proactive, able to manage multiple priorities and meet deadlines

 

Why work with us?

Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first:

- We understand the importance of having a good work life balance.

- We are multiple small teams working together to reach our mission.

- We challenge ourselves daily, and move at pace

- We try new things, make decisions on them quickly.

If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!

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