Visitor Services Advisor: Newhaven Fort

Location:

Newhaven Fort, Fort Road, Newhaven, BN9 9DS

Salary:

up to £8.91 per hour

Closing date:

28/2/2022

Hours:

Casual Hours – To cover peak times and holidays

Summary of Main Duties and Activities

As the first point of contact for visitors to the Fort you will be critical in providing a first class visitor services experience by welcoming visitors positively, ensuring they make the most from their visit, and that they are encouraged to purchase items and souvenirs from the shop.

Some knowledge of the historical aspects for the Fort will be required for which full training will be given.

Visitor Service

The priority of the Visitor Services Advisor is to provide a friendly and efficient service to Fort visitors at all times.

Reception

• To answer, promptly, incoming telephone calls.
• To welcome and acclimatise visitors to the Fort.
• To control entry and exit systems.
• To have a basic knowledge of the history of the site in order to be able to answer visitors’ questions.
• To use PA systems for information and control.
• To maintain a clean and tidy reception area and shop.
• To be smartly presented in the Fort uniform at all times.

Administration

• Responsible for the smooth operation of the till system.
• To encourage visitors to make voluntary donations towards the upkeep of the Fort in accordance with Gift Aid requirements.
• To control and cash up all monies during the session in accordance with the financial regulations.

Shop

• To promote the sale of souvenirs in the shop.
• To ensure that the shop is well stocked and items are properly presented to maximise sales

Other Duties

To carry out other duties as required.

To adhere to Wave Leisure Trust’s policies and procedures.

PERSON SPECIFICATION - VISITOR SERVICES ADVISOR

Disposition (Essential)

• Customer focused
• Driven and Enthusiastic
• Passion for providing exceptional service
• Can do attitude
• Pro-active
• Team Player
• Interpersonal skills

Experience (Essential)

• Similar work environment

Skills (Essential)

• Excellent communication skills – face to face, telephone.
• Able to remain calm and professional in challenging circumstances.
• Knowledge of cash till operations and administration of cash returns.

Other (Essential)

• To be flexible to the changing demands of the business.
• Able to react positively to changes in policy and development into new or improved areas of service activity.
• To be able to follow Wave Leisure Trust Policies and Procedures.