Manager - Service Design: Elekta

Crawley, West Sussex
27 Apr 2022
25 May 2022
Contract Type
Full Time


Manager - Service Design


Want to join a team with a mission to improve and save lives?  


We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

Description - The Service Design team aims to improve the customer experience by minimizing the time taken to go live; maximizing uptime; and minimizing lifecycle costs. It does this by ensuring systems are designed to be efficiently installed, maintained, and serviced:

  • Work with Service Product Management to define the needs of the Installation and Service Teams
  • Liaise closely with product engineers to ensure the needs are satisfied
  • Ensure a smooth deployment of new and upgraded products to the field
  • Work closely with product engineers to ensure designs achieve optimal through life costs
  • Use Through Life Cost models to provide trade-off analyses and to support business cases
  • Own the Design for Serviceability and Installability goals within Engineering and ensure their implementation as part of the product creation and maintenance process while accounting for the required trade-offs.

The manager is responsible for the functional management of the Service Design team across the product lines for the development of (MR) Linac Solutions devices. Responsibilities –


  • Develop highly efficient team that can deliver value to the organization
  • Develop capability and competences of resources including training, development and
  • succession planning.
  • Performance management
  • Recruitment
  • Process compliance


  • Cross-business line collaboration to optimize process
  • Develop and maintain a Design for Serviceability roadmap including an efficient deployment of the roadmap across the programs
  • Continuous improvement
  • Recruitment and performance reviews
  • Process compliance within the Service Design team
  • Circles of excellence
  • Drive a LEAN-Agile mindset within the team
  • Communicate and ensure compliance with Elekta's Code of Conduct
  • Perform other related duties as assigned or requested by the Head of Service Design and Safety Engineering


  • Responsibility for the approval of activities, processes, and documentation in accordance with the Elekta Ltd Quality Policy

Relevant Knowledge, skills and competencies –

  • First or master's degree in an engineering, physics, or applicable technical/scientific discipline
  • Experience of medical product development in a leadership position
  • Experience in a product support organization for a medical device
  • Awareness of associated processes such as serviceability, usability engineering and IT security
  • Effective team building skills, organizational and staff development.
  • Demonstrated aptitude for strategic thinking and the ability to implement through others
  • Can demonstrate excellent results in a technical management position
  • Proven ability in problem solving and strong negotiation skills
  • Experience in managing customer/supplier relationships effectively
  • Experience in maintaining a strong relationship with field service, manufacturing, and sales organizations
  • Proven experience with leadership in an inter-cultural and international context
  • Excellent communication skills (verbal and written). Ability to speak and present publicly
  • Flexible style ("do whatever it takes" approach)
  • Strong in building and maintaining successful and effective working relationships with both direct reports, management peers and other colleagues within and outside of the group
  • Personality based on strong ethical standard, values, and good judgement
  • Availability for international travel as required
  • Computer skills in Word, Excel, PowerPoint, email, etc.


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