Manager - Service Design

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

Description - The Service Design team aims to improve the customer experience by minimizing the time taken to go live; maximizing uptime; and minimizing lifecycle costs. It does this by ensuring systems are designed to be efficiently installed, maintained, and serviced:

• Work with Service Product Management to define the needs of the Installation and Service Teams
• Liaise closely with product engineers to ensure the needs are satisfied
• Ensure a smooth deployment of new and upgraded products to the field
• Work closely with product engineers to ensure designs achieve optimal through life costs
• Use Through Life Cost models to provide trade-off analyses and to support business cases
• Own the Design for Serviceability and Installability goals within Engineering and ensure their implementation as part of the product creation and maintenance process while accounting for the required trade-offs.

The manager is responsible for the functional management of the Service Design team across the product lines for the development of (MR) Linac Solutions devices. Responsibilities –

People/Team:

• Develop highly efficient team that can deliver value to the organization
• Develop capability and competences of resources including training, development and
• succession planning.
• Performance management
• Recruitment
• Process compliance

Other:

• Cross-business line collaboration to optimize process
• Develop and maintain a Design for Serviceability roadmap including an efficient deployment of the roadmap across the programs
• Continuous improvement
• Recruitment and performance reviews
• Process compliance within the Service Design team
• Circles of excellence
• Drive a LEAN-Agile mindset within the team
• Communicate and ensure compliance with Elekta's Code of Conduct
• Perform other related duties as assigned or requested by the Head of Service Design and Safety Engineering

Authorities

• Responsibility for the approval of activities, processes, and documentation in accordance with the Elekta Ltd Quality Policy

Relevant Knowledge, skills and competencies –

• First or master's degree in an engineering, physics, or applicable technical/scientific discipline
• Experience of medical product development in a leadership position
• Experience in a product support organization for a medical device
• Awareness of associated processes such as serviceability, usability engineering and IT security
• Effective team building skills, organizational and staff development.
• Demonstrated aptitude for strategic thinking and the ability to implement through others
• Can demonstrate excellent results in a technical management position
• Proven ability in problem solving and strong negotiation skills
• Experience in managing customer/supplier relationships effectively
• Experience in maintaining a strong relationship with field service, manufacturing, and sales organizations
• Proven experience with leadership in an inter-cultural and international context
• Excellent communication skills (verbal and written). Ability to speak and present publicly
• Flexible style ("do whatever it takes" approach)
• Strong in building and maintaining successful and effective working relationships with both direct reports, management peers and other colleagues within and outside of the group
• Personality based on strong ethical standard, values, and good judgement
• Availability for international travel as required
• Computer skills in Word, Excel, PowerPoint, email, etc.