NHS AfC: Band 8a

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.

• Over 8,400 full time, part time and bank staff members
• Medical, nursing and therapeutic care provided to over 10,000 children and adults a day
• July 2018 Care Quality Commission (CQC) rating of 'Good' with 'Outstanding' features
• Flexible working patterns offered across all services
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Accredited Level 3 Disability Confident Leader

SCFT is an inclusive employer that promotes equality and challenges discrimination, and welcomes applications from people of all backgrounds. Applications from Black, Asian and Minority Ethnic (BAME) candidates, disabled candidates and LGBT+ candidates are particularly encouraged, to ensure the Trust's workforce reflects the diverse communities it serves.

Job overview

Are you dynamic and patient focused, with a passion for supporting services and teams to deliver excellent care at the heart of the community? Are you able to lead and inspire others? Do you have experience of engaging across multiple health and social care partners? Can you support others, encourage their ideas and perspectives, and prioritise effectively to support strategic and operational delivery of an urgent community response service? If this sounds like you, and you are looking for a new challenge, then we would be delighted to hear from you. We are offering a Clinical Service Manager post to support the mobilisation and development of new Responsive Service Teams in High Weald Lewes and Havens.

You will have healthcare business expertise, with performance and financial experience alongside proven and compassionate leadership, and be able to promote and work within a culture of innovation and improvement. You will be working alongside your service colleagues to provide operational and clinical leadership within an urgent community response team which focuses on avoiding unnecessary hospital admissions and supports patient's at home after they have been in hospital.

Main duties of the job

• The post holder deputises and supports the Area Directors, Deputy Area Directors and General Managers of Responsive Services and their Senior Management Team to ensure the leadership, mobilisation and delivery of high quality and efficient service.
• The post holder is responsible for the setting up and mobilisation of the Responsive Services in High Weald Lewes and Havens. Ensures the growth of the service, enabling urgent community response activity within High Weald Lewes and Havens, by leading the service effectively and implementing the service mobilisation through workforce recruitment and retention. This will be achieved by the development and monitoring of robust service mobilisation plan.
• Supporting the Trust's strategic planning and activity performance framework. Leading on the delivery of National performance targets for Urgent Community Responsive within High Weald Lewes and Havens. Ensure sufficient data is available to monitor and manage performance. Identify early need for remedial action plans where performance targets are not met. Formally deputise for the General Manager, including in internal and Trust-wide performance meetings as required.
• Budget and financial oversight, which will require service delivery within the Service's budget and the role's delegated authority.

Working for our organisation

The successful candidate will join an expanding service to deliver excellent urgent community response services to the residents of Sussex, working in collaboration with our system partners across health, social and voluntary care. You will have a full valid driving licence and access to a car for work purposes.

Our key priority is the care and welfare of our patients and you will be an essential part of this dynamic service providing high quality urgent community care to those who rely on us to enable them to return or remain in their own homes.

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.

• Over 8,400 full time, part time and bank staff members
• Medical, nursing and therapeutic care provided to over 10,000 children and adults a day
• July 2018 Care Quality Commission (CQC) rating of Good with Outstanding features
• Flexible working patterns offered across all services
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Accredited Level 3 Disability Confident Leader

SCFT is an inclusive employer that promotes equality and challenges discrimination, and welcomes applications from people of all backgrounds. Applications from Black, Asian and Minority Ethnic (BAME) candidates, disabled candidates and LGBT+ candidates are particularly encouraged, to ensure the Trusts workforce reflects the diverse communities it serves.

Detailed job description and main responsibilities
This role sits within the East Sussex Area Senior Leadership team for Responsive services. The role supports and deputises for East Area Senior Leadership and General managers, working alongside Responsive Services other Corporate, Professional, Clinical, Therapy and Practice Development leaders. The role is to ensure the leadership and delivery of the service. Working across professional and corporate disciplines, the role will align quality standards and clinical governance strategies with business planning and operational performance.

Job Summary

To take a leading role in the setting up of the High Weald Lewes and Havens Responsive Services teams. Providing strategic leadership and working alongside the Trust's acute and community health and social care partners in High Weald, Lewes and Havens to ensure the delivery of a fully intergrated Response Service.

To be responsible for clinical delivery of the Service, ensuring its meets its National urgent community response requirements, clinical standards, quality objectives and performance targets.

Provide clinical leadership and supervision to the Services multi-disciplinary workforce of registered and unregistered Nurses, Physiotherapists, Occupational Therapists, Reablement Assistants and Care-coordinators to support the delivery of an efficient and effective urgent community responsive.

Develop a robust and resilient Responsive Service, in liaison with professional leads, and develop the workforce through teaching, training and supervision of practice. Reviewing, and implementing Service improvements and developments,

Actively monitoring Service data and performance and supporting service delivery and coordinate resources across the two teams as necessary to ensure patient safety and service capacity during times of system pressure, ensuring clinical pathways are followed and maintained.

Key Responsibilities

People & Personal Leadership

To provide inspirational, visible and accessible leadership across the High Weald Lewes and Havens Responsive Service and within the Trust:

• To lead and support the Service, empowering them to perform at their best, through the provision of excellent facilitative clinical and operational support.
• Act as an effective role model for the application of Trust principles and values by promoting a culture of excellence delivered through continuous service improvement and by actively displaying the behaviours associated with the Trust's values.
• To continuously aim for their own self-development by actively seeking feedback from others, understanding their own strengths and weaknesses and seeking to improve them.
• Ensure clinical and operational engagement, facilitating and supporting clinical and front-line staff to understand their performance and develop improvement plans where necessary.
• To establish and maintain effective communication enabling staff to participate in decision making, promoting a culture in which staff feel informed, valued and have a positive sense of ownership.
• To respond constructively to the receipt of highly sensitive, complex or contentious information, e.g. complaints (from any source) and to develop appropriate responses.
• Ensure the equality and diversity agenda is delivered and monitored including the production of equality impact assessments.
• Maintain effective briefing and updates to the line manager and other members of the East area team with respect to service issues, risks and concerns.
• To nurture a culture which promotes and develops clinical operational leadership at all levels, and one which embraces a facilitative style of management.

Quality Leadership

Demonstrates outstanding patient commitment by putting the patient at the centre of decision making, and by regularly engaging with patients and service users:

• Demonstrates a commitment to the quality of care provided by the Trust and quality of outcomes, by supporting and driving innovation, clinical excellence and performance.
• Effectively prioritises patient safety and experience through building strong relationships with staff and teams and through active engagement with diagnostics which arise as a result of complaints, incidents and serious incidents.
• Exercise responsibility for ensuring the equality and diversity agenda is delivered and maintained, ensuring compliance with legislation and Trust policies.
• Ensure that that there is a strong culture of risk assessment and management, including adherence to relevant policies and procedures.
• Ensures that all staff comply with Trust policies, procedures and guidelines, taking remedial action where this is not the case.
• As required, develop local policies, procedures and standard operating procedures specific to their service.

Service Leadership

Directly line manage senior clinical frontline staff, and hold accountability for the delivery of the service:

• Provide clinical and/or care support and advice to Team Leads and other clinical staff as necessary, supporting the resolution of complex issues and/or escalating as necessary.
• Ensure that their service and teams are routinely monitoring service pressures and reporting in line with the Trust escalation policy.
• Understands and engages with financial and performance information and data, and is able to clearly articulate key performance issues within their service across quality, operational, performance and financial domains.
• Develop close links with other community providers including local authority, primary care, and the voluntary sector, acting as an ambassador for their service and the Trust, and ensuring that issues or concerns are effectively addressed.
• Act as the service Health and Safety Lead ensuring compliance with all relevant policies and legislation.
• Ensure that the service is actively engaged in the Trust's annual business planning cycle, understands the service activity and performance plans and influences on this, ensuring that any significant issues are addressed or escalated as appropriate.
• Responsible for setting the budget for their service as part of the annual planning round, this includes identifying and implementing cost improvement plans.
• Accountable for the appropriate management and deployment of operational resources within the area, including direct budgetary responsibility and acting as the authorised signatory for all area budgets.
• Responsible for coordinating recruitment and retention activities across their service, to enable the delivery of an operational Responsive Service team in High Weald Lewes and Havens, ensuring that all staff receive Trust and Local Induction, and that staff receive an annual appraisal each year in line with Trust policies.
• Collate, as required, qualitative and quantitative information and lead the appropriate analysis to develop and draft coherent quality reports, service evaluations as necessary.

Collaboration and Change Leadership

Effectively balances the needs and priorities of their service with other local services, acting in the overall interests of the Trust. Working effectively with other Health and Social Care leaders across the High Weald Lewes and Havens and East area, creating a cohesive High Weald Lewes and Havens Responsive Services leadership team.

• To work collectively and collaboratively to ensure the effective implementation of the Trust's Responsive Service's High Weald Lewes and Havens Operating Model, ensuring the integrity and effectiveness of patient pathways across services and locality area boundaries.
• Take the lead on delivering small projects and changes within the wider area and locality.
• To support other services in the Trust by conducting HR and other investigations into individuals and services as requested by senior managers and directors within the Trust.

Person specification

Qualifications and/or professional registration
Essential criteria

• Bachelor's degree in a health, social care or related area of study.
• Postgraduate Diploma in a relevant clinical or health service management area, or equivalent level of knowledge acquired through experience.

Experience
Essential criteria

• Substantial experience in a leadership role including contributing to operational management of services.
• Experience of monitoring, analysing and assessing clinical operational performance within a team setting
• Experience of a supervisory role and personal development planning.
• Experience of staff management including recruitment and retention of staff, performance management, and managing sickness and absence.
• Experience of budget management, budget monitoring and review.
• Experience of working within multi-disciplinary teams
• Experience of partnership working with a wide range of statutory and non-statutory service providers.
• Experience of assessing risks within clinical services and developing risk management plans

Skills and knowledge
Essential criteria

• Knowledge of NHS Human Resource Policies and Procedures
• Knowledge of multidisciplinary team working and an understanding of differing professional role boundaries.
• Knowledge of basic clinical operational processes including budget management, target setting and action planning.
• Ability to monitor and maintain standards of care within a clinical service.
• Ability to identify, assess and manage clinical and operational risks.
• Able to translate complex information make it meaningful to staff at all levels and across all professions both verbally and in writing.
• Ability to occasionally manage distressing and emotional circumstances with staff, patients and their carers.
• Ability to develop and draft local standard operating procedures.
• Ability to deal with competing demands, priorities and deadlines whilst managing operational imperatives and frequent interruptions.
• Ability to engage stakeholders through discussion, presentation and direct liaison.
• Well-developed presentation skills.
• Word-processing and keyboard skills and ability to use Microsoft Office packages including Word, PowerPoint and Excel.
• A natural curiosity backed by excellent critical analytical skills.
• Assertive and confident to challenge poor conduct and behaviours. Strong patient focus.
• Excellent time management, prioritisation and organisational skills and ability to manage and deliver to agreed deadlines.

This post may close earlier than the published closing date if sufficient applications are received.

Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within two weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails, including your junk folder, on a regular basis. References will be requested electronically as well; please ensure you provide correct contact details for referees.

Employer certification / accreditation badges
Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job description and person specification ( PDF , 777.0 KB )
• Job description and person specification ( PDF , 776.8 KB )
• Staff Benefits Brochure ( PDF , 484.5 KB )
• Easy Read Application Form ( PDF , 1.1 MB )