Band 4

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.

• Over 8,400 full time, part time and bank staff members
• Medical, nursing and therapeutic care provided to over 10,000 children and adults a day
• July 2018 Care Quality Commission (CQC) rating of 'Good' with 'Outstanding' features
• Flexible working patterns offered across all services
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Accredited Level 3 Disability Confident Leader

SCFT is an inclusive employer that promotes equality and challenges discrimination, and welcomes applications from people of all backgrounds. Applications from Black, Asian and Minority Ethnic (BAME) candidates, disabled candidates and LGBT+ candidates are particularly encouraged, to ensure the Trust's workforce reflects the diverse communities it serves.

Job overview

An exciting opportunity has arisen to join our Digital Transformation Programme to work as a key member of our Project Support team.

You will be providing onsite assistance with the implementation of the Digital Health Record (SystmOne) across Community Hospitals in Sussex, and potentially support various other Digital projects across the region.

The main task will be to provide 1:1 and group support to both administrative and clinical staff in a variety of clinical environments as they embrace new ways of working.

Fixed term contract (FTC) for eight months, to start in May 2022. Secondment will be considered, and FTC extension may be possible.

You will be based at Brighton General Hospital, but will be required to travel to various sites across Sussex to visit various Trust locations.

Main duties of the job

You will be a self-motivated and well-organised team player with a positive attitude and strong communication skills.

As part of the role you will be required to work with nurses, doctors, therapists and other healthcare professionals.

You will also work closely with SCFT services, project managers and trainers, providing support for the Digital Transformation team as required.

This role requires you to work flexible days and hours, as some of the Trust's services are operational 24 hours per day, seven days a week.

Working for our organisation

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.

• Over 8,400 full time, part time and bank staff members
• Medical, nursing and therapeutic care provided to over 10,000 children and adults a day
• July 2018 Care Quality Commission (CQC) rating of 'Good' with 'Outstanding' features
• Flexible working patterns offered across all services
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Accredited Level 3 Disability Confident Leader

SCFT is an inclusive employer that promotes equality and challenges discrimination, and welcomes applications from people of all backgrounds. Applications from Black, Asian and Minority Ethnic (BAME) candidates, disabled candidates and LGBT+ candidates are particularly encouraged, to ensure the Trust's workforce reflects the diverse communities it serves.

Detailed job description and main responsibilities
The Project Support Officer will provide onsite and remote assistance to a number of projects across Sussex mainly focusing on the implementation of the Digital Health Record (SystmOne) at Sussex Community NHS Foundation Trust.

Previous experience in a customer service type role, excellent IT literacy, flexibility, and the ability to travel across Sussex is essential.

The Post Holder will have excellent communication skills and the confidence to work closely with Health Visitors, Nurses, Doctors, and other Health Care Professionals. They will be required to work both with the Service Leads and Project Managers as required.

Supporting clinical staff will be of key importance to improving the overall
quality of patient care. As part of your induction period, you will receive detailed training on our Digital applications as required.

Please see attached JD and PS for further information.

Person specification

Qualifications
Essential criteria

• Educated to a GCSE level or equivalent experience

Experience
Desirable criteria

• Experience in IT systems

Skills and Knowledge
Essential criteria

• Ability to work both independently and interdependently as an effective team member
• Self-motivated ability to work autonomously to deliver on commitments and objectives.

Desirable criteria

• Experience of supporting individuals and groups

Other requirements
Essential criteria

• Own transport, or ability to travel and work across different sites in Sussex
• Able to work unsociable hours and weekends

This post may close earlier than the published closing date if sufficient applications are received.

Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within two weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails, including your junk folder, on a regular basis. References will be requested electronically as well; please ensure you provide correct contact details for referees.

Employer certification / accreditation badges
Documents to download

• DT Project Support Officer JD & PS ( PDF , 942.5 KB )
• DT Project Support Officer JD & PS ( PDF , 942.5 KB )
• Staff Benefits Brochure ( PDF , 484.5 KB )