1st Line Support Technician: 4D
- Employer
- Manor Royal Business District
- Location
- Crawley, West Sussex
- Salary
- Dependent on experience
- Closing date
- 14 Jun 2022
View more
- Sector
- Business, Technology, IT, IT Support, Networks & Systems
- Function
- Customer Service, Operations
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
1st Line Support Technician (Shifts)
This would be an ideal position for someone who wants to gain experience in a wide variety of IT technologies and is willing to undertake a variety of tasks.
Location: Byfleet & Gatwick
Salary: Dependent on experience
Type: Full time, mid-level
Job Profile
The role will suit technical individuals with a keen interest in computer hardware, a great understanding of customer service and a strong desire to get hands-on and go the extra mile. Successful applicants can look forward to racking and configuring server hardware, providing comprehensive technical support to our client base and working with the latest networking & virtualization technologies.
The successful candidate will be part of the growing 24/7 support team within the Network Operations Centre, primarily based at our Gatwick site, working a '4 days on, 3 days off' shift pattern (07:00 & 19:00 starts). On the job & external training/qualifications are part of the induction & development program offered to all technical engineers.
Experience & Skills Required IT experience and Skills
- Install and configuration of computer/server hardware
- Hardware & Server OS troubleshooting
- Basic Windows & Linux server administration
- Understanding of Desktop & Server technologies [RAID, RDP, SSH, FTP, SNMP]
- Basic understanding of firewall, switch and router configurations [TCP/IP, UDP, TFTP, Routing, NAT, PAT]
- Basic understanding of Web Hosting related services
- Understanding of Virtualisation technologies (Hyper-V, Vmware & Onapp)
- Technical customer support or Helpdesk experience
- Excellent communication (written and verbal)
- Any formal IT qualifications or experience is advantageous
Responsibilities Colocation
- Keeping customers informed & setting expectations
- Install and configuration of server hardware
- Basic Server OS administration & troubleshooting
- Installing & maintaining internal Windows servers & backups
- Basic network troubleshooting
- Server rack provisioning
- Cable runs, patching & troubleshooting
- Daily, weekly & monthly audits/reports
Security & Operations
- Access authorisation
- Delivery\collections & stock checks
- Monitoring of building facilities
- Adhering to ITSM policies
- Documenting process & incidents
Cloud & Connectivity
- Cloud deployments and provisioning
- Website & domain registration\renewals & support
- DNS updates & configuration
- Hosted email & antispam support
- Proactive monitoring & support
- ADSL troubleshooting & support
- Leased Line & FTTC cable management & support
General Duties
- Resolving first & second line technical support via phone and ticket system
- Providing excellent customer service with a “yes we can” attitude
- Incident logging & following escalation process
- Ad-Hoc project work and providing regular updates to Project Coordinator
- Any other Relevant duties
Job Package
The role offers a competitive salary dependent upon experience, as well as 21 days annual leave, a fun office environment to work in including free soft drinks, snacks etc… After three months, you will become part of our pension scheme and upon successful completion of your probation period, we will provide private health insurance. This is a full-time role, and there may be occasional travel to other offices and data centres as and when needed.
Company
Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.
Enviable location and connections
Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.
Manor Royal in numbers
- One of the biggest business parks in the South East.
- Covers an area of 539 acres – that’s over 300 football pitches.
- 700 properties
- 500 businesses
- 30,000 people
Manor Royal more than a number
Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.
Manor Royal makes sense
Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.
Pay us a visit
Visit www.manorroyal.org to find out more and to get in touch
- Website
- http://www.manorroyal.org/
- Mini-site
- Manor Royal Business District
- Location
-
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom
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