Events Coordinator

Location
Burgess Hill, West Sussex
Salary
£19k to £23k (depending on skills and experience).
Posted
20 Jun 2022
Closes
18 Jul 2022
Function
Administration
Contract Type
Permanent
Hours
Full Time

Events Coordinator


We have a vacancy for a customer focused individual who wants to join our team to provide high level administrative services specifically for business events, to add value to our membership and the business community.


The Role:

  • Deliver excellent customer service and provide a high-level service.
  • Organise our events programme liaising with venues, speakers, businesses and other providers.
  • Attend events as and when required

Main Duties:

  • Provide day to day administration and processing of the event programme ensuring quality is maintained.
  • Engage with business clients in a professional manner via telephone and email, promoting the Chamber brand and services
  • Assist with and deliver quality programmes to required specifications.
  • Strive for continuous improvement and be innovative in the use of resources.
  • Work with the Head of Membership and indirectly with Executive Team to source interesting and informative speakers, venues, and event ideas.
  • Liaise with venues regarding planning, organisation and cost of events.
  • Ensure in-house CRM system is kept fully up to date with events programme, as well as the Events folders.
  • Prepare all pre-event administration i.e. preparation of badges, delegate lists, feedback forms etc and information required for the event.
  • Assist and manage diaries, write agendas, take notes at Forum Steering Group meetings.
  • Ensure all monies are received prior to any event taking place.
  • Gather feedback forms, testimonials and provide analysis.

Person Specification:

  • Strong planning and organisational skills, and a demonstrable experience of multi-tasking and prioritising work to fit with tight deadlines
  • 1 – 3 years’ experience in a similar role with events administrative and coordinator background. (Desirable but not essential)
  • Excellent communication skills
  • Able to work on own initiative
  • A hard-working attitude and the ability to work well in a fast-paced environment and under pressure
  • Experience of working in a membership organisation is desirable but not essential

Key Skills Required:
• Customer service experience.
• Microsoft proficiency: Outlook, Word, PowerPoint, Excel.
• In-house SageCRM system (training will be provided).
• Demonstrate good telephone manner.
• Excellent organisational abilities.
• Excellent communication, both verbal and written
• Strong completer/finisher skills.
• Ability to multi-task.
• Accuracy and attention to detail.
• Must be able to deal confidentially at all levels, with sensitive material.
• Must be capable of working independently, but also an effective team player and enthusiastic collaborator in a cross-functional environment.

This role may involve attendance at events and meetings (some of which may be outside normal working hours).


Hours of work:
Our office hours are Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm exclusive of meal breaks.


Benefits:
• 25 days holiday entitlement plus 8 statutory bank holidays
• Company pension offering: 3% employer pension contribution, 5% employee pension contribution
• Private medical insurance scheme
• Death in service


About us:
Sussex Chamber is the leading business membership organisation in Sussex. We are ambitious about growing our impact and reach in the county.
The Chamber sits at the heart of the local business community providing representation, services, networking events, training, export documentation, international trade services, information and guidance to its members.
Sussex Chamber works closely with the British Chambers of Commerce who are the national body for a powerful and influential network of 53 Accredited Chambers of Commerce in the UK and with a network of over 75 Global Chambers.


 

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