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Customer Services Technician: Redrow

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
Competitive
Closing date
1 Aug 2022

Job Details

Redrow

Customer Services Technician

Division: Redrow Homes Southern

Department: Customer Services

Location: Crawley

Summary

Recently opened Redrow Southern office in Crawley, where the team will be expanding Redrow’s reach to Surrey and Sussex. At maturity, the division aims to build 600 homes annually to meet the demand for properties in London’s commuter belt. To achieve a better way to live for our customers, we need to ensure our teams have the very best space to work and develop. It’s our hope that our new base in Crawley will provide a creative and dynamic environment for our colleagues to thrive. 

Role is to manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry. The Customer Service Technician will deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Key Responsibilities:

  • Assist with maintaining a Recommend rating at above target to ensure the business remains a 5 star builder.
  • Support the Customer Services team to increase all Customer Satisfaction KPI's year on year and ensure they remain above target. Including NPS. Increase promoters and decrease detractors through addressing customer needs efficiently and effectively
  • Be a ‘hands on professional’ at the direction of the Customer Services Management team
  • Build a thorough knowledge of Redrow house-types and construction processes
  • Carry the full requirement of tools needed to do your job and replace where necessary – ensuring they are PAT tested and the van is kept clean, tidy and organised

Closing Date: 01/08/2022

Check out or YouTube video:

https://youtu.be/mL2PFSGar64

 

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

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