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Application Specialist: Elekta

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
Competitive
Closing date
28 Jul 2022

Job Details

Elekta

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Purpose:

Elekta are looking for a highly talented individual to lead the role of the Application Specialist. This individual is critical to Elekta as they must ensure that internal and external customers receive first class training and service support, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score. 

Applications Specialists are responsible for capturing customer needs relating to training and/or product performance and should communicate openly and effectively with Product and Project management Teams.

The role will be located in the UK in our Cornerstone office based in Crawley

To enable to succeed in the role the talented individual will need experience in the following:

  • Provide market-leading, tailored training to customers, colleagues, and Distributor Specialists

  • Provide professional assistance and support to Marketing/Sales, R&D and international colleagues

  • Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations

  • Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction

  • Actively contribute to Service delivery to ensure that customer expectations are exceeded

  • Actively manage customer evaluation and assessments to monitor trends in student performance and satisfaction

  • Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable

  • Working knowledge of Elekta hardware and software products and proficiency in assigned product specialties

  • Strong clinical background in Radiotherapy and working knowledge of clinical workflow

  • Strong verbal and written communication skills.

  • Ability to travel domestically and internationally up to 70% of the time

  • Medical Physicist’s degree

  • Experience in healthcare /computer science /adult education to include one year of software training experience on healthcare/medical applications or other software applications

  • Fluent European language written and verbal communication skills

  • Strong English written and verbal communication skills

EOE Statement:
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

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