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Large Loss Claims Handler

First Central
Haywards Heath, West Sussex or Salford Quays, Manchester
Up to £50,000 - Depending on Experience
Closing date
9 Aug 2022
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Job Details

Are you looking for a new career with a fast-growing, dynamic company? Well look no further! We need a Large Loss Claims Handler to join our Claims Third Party team in either Salford Quays, Manchester or Haywards Heath, West Sussex.

You'll deal with complex allocated claims speedily and efficiently within FCA regulations, and legislative and policy guidelines. To assist with delivery of the claims business plan and achievement of SLA’s, and to be responsible for maintaining and undertaking audit and referral processes within the claims department.

Job responsibilities:

  • Assist the delivery of the claims business plan and income targets
  • Provide regular reports to the Claims Director and management team on notifiable large loss and reinsurance claims
  • To deal and negotiate all motor injury claims from outset to conclusion in accordance with our principles and procedures, and being fully conversant with the relevant sections of Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act and the implications of being RTA/ART75 insurer to include litigation
  • To ensure that all files are reserved accurately and promptly within our reserving philosophy
  • Be personally responsible for ensuring the reserves fully reflect the level of damages on each file
  • Process cheques on claims files as required and in accordance with your authorities and to undertake cheque authorisations within your authorities
  • To handle litigated cases in accordance with procedural requirements
  • Maintain diary within SLA and KPI’S and undertake regular file reviews to ensure effective and timely settlement of all claims
  • Identify potential fraudulent claims and action as per guidelines
  • Provide a point of technical referral to junior employees
  • Assist and deputise for the technical claim’s controller in their absence
  • Conducting regular audit reviews and reporting within the claims department as required by the management team
  • Ensure own personal compliance with TCF principles
  • Build and maintain relationships with reinsurers, solicitors and other stakeholders to the claim
  • Maintain knowledge in specialist area to constantly improve understanding of technical issues
  • Work closely with other teams and departments to ensure consistency and best practice
  • To be compliant with health and safety policies at all times
  • Ensure compliance with company and other relevant standards/ regulations at all times
  • Any other reasonable duties as required

Experience & knowledge:

  • Extensive motor claims experience at a senior level
  • Proven track record in handling personal injury claims over £100,000 including catastrophic reinsurance claims in excess of £1,000,000
  • Excellent understanding of all aspects of motor claims, including personal injury, reinsurance and legislation
  • Knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims
  • Good understanding of the business objectives and operations delivery

Skills & Qualifications:

  • Excellent communication skills, both verbal and written
  • Good time management and organisation skills with the ability to prioritise work
  • Problem solving skills with the ability to adopt a logical approach to resolving problems
  • Strong customer service skills
  • Good data and statistical analysis skills
  • Negotiation and influencing skills
  • Computer literate


  • Commercially focused
  • Self-motivated and enthusiastic
  • Embrace, embed and incorporate the Company Values
  • Takes initiative to make decisions
  • An organised and proactive approach
  • Emphasis on attention to detail and accuracy
  • Able to work on your own initiative and as part of a team
  • A flexible approach and positive attitude
  • Confident in presenting complex information in a clear and concise manner
  • Strives to deliver performance targets and drive business improvements to contribute to the success of the business


What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.


We’re First Central, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Our motor insurance broker, 1ST CENTRAL, is firmly established as a top 10 supplier on UK price comparison websites and has successfully built a customer base of over half a million. It strives to make buying car insurance a more accessible and effortless experience.

We recognise that our success is entirely down to our talented people, who we know are our biggest asset, and we’re always on the lookout for talented people to join our team. In return, we can offer you a great place to work and lots of fantastic benefits.

For more information, click below:

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1st Central New Office

Find Us
Gemini House, Mill Green Business Estate
Mill Green Road
Haywards Heath
West Sussex
RH16 1XQ
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