Tour Coordinator

Tour Coordinator

Does poor service annoy you?

You know when you’ve been waiting for ages on the phone to speak to a 'customer service adviser' and when you finally get through what you receive couldn't possibly be described as customer service? Does that grate? Do you think, the world really shouldn’t be like that?

Well so do we, you're in the right place!

We are absolutely passionate about providing first-class customer service and if you are too, we’d love to hear from you. If you also happen to like skiing or snowboarding, or spending time in the fresh air outdoors, then we’d definitely like to hear from you!

Ideally, you’ll have:

• Experience working in an office environment, preferably in an admin or operations role
• Confidence talking to customers on the phone
• Core computer skills, particularly Microsoft Office
• Strong organisational skills and the ability to work to deadlines
• A good eye for detail
• An upbeat, positive attitude
• Knowledge of the travel or ski industry would be a bonus

What’s the role?

A typical day as a Tour Coordinator involves:

• Processing bookings for customers
• Booking car hire, transfers and other ground arrangements
• Advising on and booking ski extras (lift passes, rentals, activities etc.)
• Dealing with changes and updates to bookings
• Managing flight bookings and flight schedule changes
• Collating and sending customer travel documents

Essentially, you’ll take care of the customer from the moment their booking is confirmed through to when they return from their holiday. It's a highly varied role, working closely alongside the sales team and with plenty of customer interaction.

We’re a small, close-knit team at Ski Safari and we help each other out across the business as required. That might mean putting prices together for the sales team, helping out our cycling brand (Freedom Treks) in the summer or writing blog posts for marketing after you visit resorts.

Who are Ski Safari?

We are an award-winning*, independent ski holiday company and we’ve become that by being totally focused on helping our customers have the absolute best ski or snowboarding holiday possible... for the past 25 years.

* We're particularly proud of our Ski Club of Great Britain Award for Best Ski Tour Operator, which we've won every year since the awards began in 2014, and is based on a rating out of 10 by UK skiers - not just a popularity vote!

What do we do?

We put together superb ski holidays to some of the most interesting and perhaps slightly more unusual (for UK skiers anyway) places to ski around the world - Canada and the US, Norway and Sweden, Japan and Switzerland.

And we like to add a little something extra too, so that our holidays are more than ‘just’ a ski holiday. You can see some examples by looking at our amazing ski safaris.

Where do we do this?

From our light and airy, modern warehouse offices just a stone’s throw from the beach in central Hove - if you step out of the front door and look right, you can see the sea!

It’s the ideal location for cycling to work, a swim at lunchtime or enjoying some fresh air with a walk along the seafront. There are also some fantastic pubs, cafes and restaurants just up the road, so it’s a great place for a good work-life balance.

The fine print

This is a full-time, office-based role with occasional weekend shifts during the busy winter months.

We’re offering a salary of £22,000 to £26,000 per year, depending on your experience and what you can bring to the company.

Aside from getting to talk about skiing all day, benefits of working for Ski Safari include:

• 20 days annual leave, increasing with length of service, plus bank holidays
• Overseas travel to experience our destinations first-hand
• Discounts on overseas travel to our destinations
• Performance-related bonus
• Company pension scheme
• Cyclescheme and Techscheme
• Regular socials including our annual company weekend
• Office treats including the Friday drinks fridge

Interested?

Send your CV with a covering letter specifically explaining your customer service and administration experience as well as the details of any ski or snowboarding you’ve done via the link in this advert.

Please also include the magic word ‘holiday’. We mean literally just type it at the bottom of the letter - you’d be amazed how many applications we receive from people who don’t read the ad properly!