JOB DESCRIPTION

L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.

Description:

Job Title: Customer Business Team Manager

Job Code: IMS20220908-88284

Job Location: UK – Crawley – West Sussex

Please note: L3Harris Commercial Aviation does not provide a visa sponsorship for this role. All candidates who wish to apply for this vacancy must have the right to work in the UK in order to be considered.

Benefits:

• Auto Enrolment pension scheme
• 25 days annual leave plus bank holidays
• Group Income Protection, Private Health Care and Life Assurance
• Employee Assistance Programme
• Discounts with cinemas, travel, major retailers, family days out and much more
• Hybrid working opportunities
• Free parking
• Cycle to Work scheme
• Subsidised staff restaurant

About the role:

• Lead the Customer Business Team in managing B2B and B2C enquiries to exceed the revenue and cost targets each financial year as set out and agreed for Airline Training
• Maintain at all times the role of Customer Advocate in line with other members of the team, seeking to always find a way to resolve customer issues or requests fully by maintaining a professionally challenging stance in search of such solutions with internal groups
• Coordinate internal resources and stakeholders in order to respond to and manage customer training requirements, which striving to ensure that Training Services delivers the highest standards of customer service
• Maintain a credible, professional approach to individual colleagues and business teams through clear and appropriate communication, respect for the role, the circumstances of others and their ability to offer support and solutions
• Maintain a good level of product & services knowledge appropriate for the role, and work with the Training Delivery team to develop and deliver training products and services that meet our customers’ needs

Day to day responsibilities will include (but not limited to):

• Lead and support the CBT members, to create and send Sales Orders, Sales Returns and Quotations on SAP. Also Monitoring Cadet progress throughout their training and updating sales orders accordingly.
• Ensure that all remedial training details have a Sales Order and are billed accordingly.
• Ensure that all operational activity has an associated Sales Order and complete monthly finance reconciliation to ensure that training and HOTAC activity has been invoiced appropriately.
• Corresponding with customers to ensure that they meet the prerequisites required for each course, saving down required documents and checking them off with Training Management
• Establish a clear communication channel with the Customer Logistics team and support as required; specifically identifying the issues of visa invitation letters and others similar or related documents in order to ease customer travel.
• Establish a clear communication channel with the Finance team for reporting customer credit control queries to relevant account holders and resolving any customer invoice queries. In particular to support the Orders To Cash process, ensuring that all delivered training is invoiced in a timely and accurate manner
• Create and send out monthly feedback surveys for Airline Training Customers.
• Attend publicity and conference-type events, representing CTC Aviation and promoting its products and services appropriately in addition to travelling for meetings as required and dictated by potential and current customer demand.
• Work collaboratively with the marketing teams of CTC Aviation and L-3 partner companies to project a positive and proactive image of CTC Aviation, driving all opportunities for business
• Monitor Training Agreement (contract) expiries and renewals, together with RPI pricing increase anniversaries, and working with the Finance team to ensure that these are maintained correctly and up to date
• Provide weekly reports on the revenue and utilisation projections, identifying gaps, peaks and irregularities as areas within our resources for the team to add more emphasis in sales and thus mitigate any risk of shortfall
• Complete other duties that may be reasonably required by the Director Airline Training

Knowledge, Skills and Qualifications:

• Educated to GCSE English and Maths, Level A-C (or equivalent)
• Microsoft Excel Intermediate level
• Proven team management in a commercial or business role
• Proven organisational and administrative skills with demonstrable success in managing a variety of tasks and/or activities
• Sound understanding of sales processes, budgets and contract administration
• Previous SAP experience.
• Proficient knowledge of MS Office
• Solid numeracy skills
• Self motivated, proactive, confident and highly collaborative
• Ability to work in a high pressured and dynamic environment
• Flexible and able to adapt quickly to changing requirements
• Able to work on own initiative as well as part of a team
• Professional telephone and written communication and presentation skills
• Strong experience in a public facing role
• Previous aviation training industry knowledge and experience would be an advantage but is not essential as full training will be given
• International outlook, ability to deal comfortably with various cultures is preferred

Early applicants are encouraged as we reserve the right to close advert once sufficient applications have been received

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, colour, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.