Customer Services Coordinator

Division- Redrow Homes Southern

Department- Customer Services

Summary

Recently opened Redrow Southern office in Crawley, where the team will be expanding Redrow’s reach to Surrey and Sussex. At maturity, the division aims to build 600 homes annually to meet the demand for properties in London’s commuter belt. To achieve a better way to live for our customers, we need to ensure our teams have the very best space to work and develop. It’s our hope that our new base in Crawley will provide a creative and dynamic environment for our colleagues to thrive. https://youtu.be/mL2PFSGar64

The Customer Service Coordinator will deliver first class service to our customers throughout the customer service process. They will assist the Customer Services Manager and Head of Customer Service in managing the department to provide a high quality service to our customers; safely, professionally and within agreed or reasonable timescales. At least 2 years Customer Service experience is required.

Key Responsibilities

• Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
• Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
• Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements
• Work within the guidelines of the NHBC / Premier Guarantee and Redrow's standards
• Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out.
• Visit customers in the field to understand their needs by building a professional relationship throughout their Redrow journey, offering guidance and assistance/rectification to matters raised and to understand the scope of problems. Where appropriate agree non-complex defects. This will involve occasional weekend/evening working.
• Provide cover for Customer Service Manager where necessary at the Customer welcome meeting and where attendance is required ensure set

https://youtu.be/mL2PFSGar64