Sales Assistant: Balfe's Bikes

Sales Assistant

Permanent - 8.5 hours per week

£11 per hour

The Company:

At Balfe’s it is all about people. And bikes! It is the passion, energy, and enthusiasm of all our colleagues throughout the business, which makes Balfe’s a great place to work. Joining Balfe’s means you will be collaborating with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.

Sales Assistant overview:

As a Sales Assistant it is your job to help customers identify and purchase products they require / desire. Duties include selling, restocking, and merchandising. The goal is to provide high class customer service and to increase company’s customer base, growth, and revenue through sales maximisation.

What you will be doing at Balfe’s:

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain a fully stocked store.
•  Answer the shop phone and deal with any queries.
• Booking in repair work for the workshop with customers over the phone or instore.
• Recommend and display items that match customer needs.
• Informing customers of shop promotions to encourage purchases.
•  Welcome and greet customers.
• Manage point-of-sale processes.
• To be actively involved in the receiving and organising deliveries accordingly.
•  Keep up to date with product information, using the online tools and training provided.
• End of day cleaning duties.
•  Maintain high Health & Safety standards and adhere to all Health & Safety policies.
• Follow all risk assessments and safe systems of work relevant to your role

Note:  This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach agreement on any changes.

Knowledge & Skills:

•  Experience in sales
• Ideally a keen cyclist and knowledge of the bicycle industry preferred.
• Proficiency in English
• Solid communication and interpersonal skills
• Customer service focused.
• Time management
• Ability to Multitask
• Friendly, helpful, confident, and engaging personality
• Basic administration skills

Balfe’s Perks:

• Additional allowance for working Saturdays & Sundays.
• Split shift opportunities and incentives.
• Technical training & accreditation program for mechanics and new starters.
• 28 days annual leave and other flexible holiday arrangements.
• Incentivised weekend working.
•  Cycle to Work initiative.
• Trade discounts after probation for staff.
• Performance/commission bonuses.
• Brand led training courses.
• Referral bonus scheme.
• Uniform is provided.