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Volunteer Adviser

Employer
Citizens Advice in West Sussex (North, South, East)
Location
West Sussex
Salary
Volunteer
Closing date
7 Dec 2022

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Job Details

Volunteer Adviser – Remote and Office based

Role Purpose

We are looking for volunteers to help provide our service in your local community.

Do you have spare time to offer your client service skills to advise our clients who contact us for help and advice?

Our Advisers assist clients in getting the right help for the problems they face. They assess people’s issues and identify the most appropriate course of action.

As a volunteer remote adviser, you will:

  • Successfully complete our remote Level 2 Adviser course including assessments and an Induction to Citizens Advice within the allocated timeframe.
  • Record information and client details.
  • Assess the client’s problems and agree the right level of service .
  • Identify and communicate relevant information and options the client may have enabling them to form a decision.
  • Assist with Research & Campaigns work

As a Remote Adviser, you need to:

  • Have ability to understand complex information and convey it clearly to clients.
  • Have excellent listening skills & enjoy helping people
  • Have good IT skills and a willingness to learn and use our database system accurately
  • Have good level of literacy and numeracy
  • To be open minded and non-judgmental

Other Information

Volunteering remotely from home or in one of our offices as part of a team of committed people, supported by a Supervisor, living in or with a connection to West Sussex is a priority.

You will need your own IT equipment and access to Wi-Fi. We provide digital training and ask you to be pro-active when elements of these are self - learning.

We ask our Advisers to volunteer for 12+ hours a week, this can be split but does require a longer term commitment of a year.

The role may also require the provision of services at community locations as well as our centres. Travel expenses are paid.

We pride ourselves on having a diverse workforce and welcome all applications from people with all range of abilities for the skills that they bring.

If you are interested please email volunteer@westsussexcab.org.uk for more information about our roles and application process. Alternatively you can apply via our website: www.advicewestsussex.org.uk/volunteering

Company

Our mission

To provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

For every voice to be heard and to improve the policies and practices that affect people’s lives.

What we do

Every year thousands of people come to us for advice and help solving their problems. We are your Citizens Advice, we’re here for everyone and help with problems like managing debt or household bills, understanding rights at work or housing issues.  We also provide specialist services in debt, homelessness and employment.

We are part of the National Citizens Advice network.  This means we share knowledge and best practice so that people can expect a quality service.  Together we work to fix the underlying causes of peoples problems using evidence from across our network; we call this work our Research & Campaign work.

Our commitment

We are committed to promoting equality through our service, and as a place to work. Our equality aims are aligned to those of National Citizens Advice. We will be a stronger champion for equality by:

· Challenging discrimination through advice

· Championing equality through research and campaigns

· Valuing diversity as an employer and volunteer agency

Company info
Website
Telephone
0808 278 7969
Location
Lower Tanbridge Way
Horsham
West Sussex
RH12 1PJ
GB

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