Community Manager: Freedom Works

Location: Freedom Works, Gatwick

Hours: Monday - Friday 08:30am - 5:30pm

Salary: £22,000 - £24,000 pro rata per annum.

Job Types: Full-time, Permanent

Who we are:

We opened our first space in Worthing in September 2016. In over 6 years we have opened 7 more spaces in Hove, Crawley, Gatwick Southampton, Lancing and Chichester. Our USP is Creating Collaborative Communities in which we create working environments, for our members to collaborate and get to know one another! Over the last 6 years we have built up a membership base of over 3,000 Sussex based businesses who have used our space in one capacity or another. That could be office space, meeting room use or as a virtual office member. We have hosted in excess of 400 networking events across our spaces to date. Our customer members vary in size of business from start-ups through to established companies.

The Role:

This role includes aspects of Receptionist / Customer Services however the title itself is for a Community Manager. But what is a Community Manager?! It is a role that emcompasses aspects of front of house, receptionist, customer service, events management, sales and operational functions. It is a great role if you like diversity in your day-to-day as you will get to work across all the departments that make up Freedom Works.

Key Responsibilities:

Operations: The Community Manager is responsible to ensure that the co-working space runs efficiently for the comfort of all of the members and contacts. We have outlined the day-to-day basics of the operational side of the role below:

• Responsible for providing a warm welcome to all members, visitors and contacts, representing the Freedom Works brand
• Responsible for ensuring that all visitors and hot deskers are on boarded to the space correctly and are inducted correctly to using the space.
• Responsible for ensuring the space is clean and tidy. 
• Responsible for keeping the member community up to date with information be that reactive / informative or proactive updates 
• Responsible for answering telephones according to company guidelines, responding to information enquiries accurately, routing calls as appropriate and taking messages.
• Ensuring alarms, locks and security measures are in place at the end of the working day. 
• Responsible for ensuring that Health and Safety procedures and processes are followed and any breaches are highlighted to the Head of Operations. 
• Responsible for responding to and recording all incidents/complaints/issues according to the company Incident Reporting Procedure documented in the Runbook for each site, finding and recording solutions within the agreed timescales. 
• Accepting, sorting and processing post and parcels in accordance with company procedure. 
• Accepting and signing for deliveries 
• Purchasing supplies following the established procedures

Sales:

You will have the opportunity to dip into the sales side of the role, where you will be supporting the sale team. This is mainly surrounding any of our flexible members (Hot Deskers / Meeting Room bookings) however if this is something you enjoy doing this could also extend to the Dedicated members within our offices.

• Supporting the sales team with any inbound enquiries to the space for hot desking and/or meeting room bookings 
• Ensuring all inbound sales enquiries are processed correctly using our Sales CRM system. 
• Carry out tours of the space for potential new members.

Community:

A big part of the role is just being a part of the community in your space at Freedom Works! We very much encourage all our team to get to know and spend time with the members, so if you like to get to know people this is a perfect role! At Freedom Works we aim to bring communities together and this all starts with the Community Manager, through organising informal social events to business to business network events.

• Supporting the Head of Community with any events that have been scheduled into your space including set, ordering food and drink, attending the event.
• Organising informal social events, we hold a shared lunch once a quarter in which all the member come together and have lunch! We are looking for someone that can drive these social events forward by thinking of other ways we can get the community together. 
• Listening to your members and identifying if there are any introductions that can be made to help promote other members' businesses or provide support.

Who we need:

Freedom Works is looking for a talented individual to join our team to be a Community Manager at our Gatwick space. We are looking for someone who is solutions focused and can get things done!

We have a team designed alliance that highlights attributes that make up a team member at Freedom Works. We are looking for someone that is:

• Respectful
• Confident
• Focused
• Fun
• Ambitious
• Honest
• Positive
• Committed

Benefits:

• On-site parking

COVID-19 considerations: We have ensured that all Freedom Works spaces comply with the government guidelines on making the workplace safe.

Ability to commute/relocate:

• London / Gatwick Airport, RH6 0LG: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 5 years (preferred)
• Reception: 3 years (preferred)

Work Location: Two locations (one mile apart from each other)