Front of House Team Leader

Front of House Team Leader

Gatwick Airport

Main purpose of this role:

To support the Chef Manager in the planning and organisation of the Front of House, providing managerial cover and support in the absence of the Chef Manager.

Relationships:

a) Responsible to: The Chef Manager

b) Responsible for: The Team Members under your control

c) Liaison with: The Chef Manager, The Operations Manager

Key responsibilities are to:

• Lead the front of house team to deliver an exceptional service to our customers

• Support the Chef Manager in finalising weekly Front of House rotas

• Be the face of Blue Apple by providing a welcoming and friendly atmosphere

• Ensure high standards of presentation and cleanliness in the front of house areas at all times

• Recruit, coach and develop team members

• Build and maintain customer relationships to enable us to continually offer a service that meets their needs

• Support the kitchen team with food preparation and other duties

• To be based primarily at one terminal restaurant but to remain flexible in supporting the other in times of staff absence

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by you changing role within the organisation and with the overall business objectives of the organisation.