Job overview

We are seeking to recruit an experienced, positive and enthusiastic Receptionist to join our motivated and dynamic team.

As a Receptionist at Lindridge you will provide service users with the highest standard of support service, ensuring that their physical, social and emotional needs are met.

The home caters for a diverse range of needs and you will be communicating and engaging with our service users throughout your shift. Good interpersonal skills are really important for this role and you will be required to act as a Care Champion in all that you do. You will provide a warm and welcoming environment for our visitors and be willing to go the extra mile for our service users.

If you are looking for the opportunity to work within a highly rated care home with the stability and backing of a large NHS Trust, then we would love to hear from you.

We operate COVID secure home and have strict procedures in place to ensure the safety of all residents and staff. This includes regular Covid testing and wearing appropriate PPE, including a face mask to be worn at all times whilst on shift, unless medically exempt.

All staff working within Lindridge are legally required to be double Covid-19 vaccinated from 11 November 2021 unless they are medically exempt. It will only be possible for a newly appointed member of staff to start working at Lindridge once they have provided evidence of their vaccination status or a medical exemption.

Main duties of the job

As a Receptionist you will be able to prioritise work load and respond positively to changing priorities and pressure. You will demonstrate initiative and innovation, whilst displaying the ability to work accurately and methodically, and you will exhibit a caring and understanding attitude towards the client group.

You will provide residents and visitors with the highest standard of support service and act in accordance with the policies and procedures of the home, having due regard to the privacy of our service users when carrying out daily work routines.

You will be an integral part of our well-established multi-disciplinary team and we want your expertise, values and commitment to contribute to the ongoing quality of service and care.

You will act in a dignified and responsible manner with service users, visitors, carers and colleagues; listening carefully and responding using appropriate language and communication skills which acknowledge cultural differences and professional boundaries

Working for our organisation

Lindridge is a care home in the West Hove community of Hangleton, specialising in providing flexible long and short-term care packages which are tailored to support the unique needs of every individual who stays with us. Managed by Sussex Partnership NHS Foundation Trust, we pride ourselves as being one of the region's premier care home facilities, currently holding one of the top review scores for care homes in Hove on carehome.co.uk.

As a Receptionist at Lindridge we can offer you:

• Excellent supervision programmes, with ongoing opportunities for training and development
• Access to a host of NHS discount schemes
• Entitlement to join excellent NHS Pension Scheme
• Free DBS

Detailed job description and main responsibilities
REQUIREMENTS

In order to be a successful Receptionist in our team you will have:

• Relevant experience and knowledge of administrative and clerical procedures
• Excellent communication skills, both written and verbal
• Basic IT skills (Microsoft Office Word, Excel and Outlook)

It would also be advantageous if you have:

• Experience in a care home environment

Flexibility with working patterns to include alternate weekend work is essential.

MAIN DUTIES

• To welcome visitors by greeting them, in person or on the telephone; answering or referring enquiries.
• To direct visitors to appropriate departments.
• To maintain security by following procedures and to monitor signing in book.
• To maintain safe and clean reception area by complying with procedures, rules, and regulations.
• To receive deliveries - informing appropriate departments.
• To contribute to team effort by accomplishing related results as needed.
• To collate all archiving of confidential paperwork and to maintain the current system in use.
• To maintain COVID -19 LFT and Vaccination Status records. To assist visitors with testing when necessary.
• To complete Personal Evacuation Plans for service users on arrival.
• To carry out any other administrative duties as using both hard copy based systems and IT systems
• To attend appropriate training/development programmes and staff meetings as scheduled.
• To ensure strict confidentiality is maintained at all times and that records are kept in accordance with the Data Protection Act.

See attached Job Description and Person Specification for full details.

Please apply using the link in this advert, or for more information explore the attachments or contact:

Domizia Sgammini - Recruitment and Team Administrator: Domizia.Sgammini@spft.nhs.uk

Person specification

Education and Qualifications
Essential criteria

• GCSEs or equivalent, including English and Maths

Experience
Essential criteria

• Relevant experience and knowledge of administrative and clerical procedures

Desirable criteria

• Experience in a care home environment

Skills
Essential criteria

• Excellent communication skills, both written and verbal
• Basic IT skills (Microsoft Office Word, Excel and Outlook)
• Ability to prioritise workload
• Ability to maintain confidentiality
• Ability to return information and carry out instructions accurately